Assessment events Assessment event 1: Prepare a briefing document & conduct a telephone role-play This assessment event consists of two (2) parts. Part A: You are required to create a briefing...

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Assessment events



Assessment event 1:
Prepare a briefing document & conduct a telephone role-play


This assessment event consists of two (2) parts.



Part A:
You are required to create a briefing document to demonstrate your skills and knowledge in sourcing and accessing information on protocol requirements, and your ability to identify appropriate information sources, access and interpret specific details of protocol requirements, and coordinate the use of protocol.



Part B:
You are required to conduct a telephone role-play with your online facilitator liaising and addressing a dignitary.





Part A



Instructions


· Read the
Scenario
below.


· Answer each of the questions listed 1 – 6







Scenario




You are working as an Event Assistant for the local council, and are planning the upcoming Citizenship Ceremony to be held on Australia Day. At your event, you are expecting the below attendees:




- The Mayor and the Prime Minister of Australia


- Military personnel


- The Chancellor of the local university


- A local religious official


- Nobility and royalty (for example, a visiting Prince)




Your supervisor has asked you to create a
briefing document
to inform the staff working on the day of the correct protocols that should be followed during the event.






What you have to do





Prepare a staff briefing document based on the questions listed 1 to 6. You should use the headings listed in each question to complete your briefing document.





Useful References:


-
www.AustraliaDay.org.au


-
www.dpmc.gov.au/government/its-honour


-
www.defence.gov.au/


-
www.australiaday.com.au












































1.




Order of precedence.


Describe the order of precedence that should be to be applied to the Australia Day Citizenship event, when hosting the dignitaries listed.



2.




Appropriate titles and styles of address


For each of the personnel and officials outlined above, identify the appropriate titles and styles of address that should be used when introducing them on stage.



3.




Seating arrangements


Outline the procedure that can be used to ensure the correct seating arrangements are observed.



4.




Welcome to Country


Outline the appropriate protocols when integrating a ‘Welcome to Country’ into the program of events, and confirm where staff can find more information on these protocols.



5.




Australian flag / National Anthem


Outline the protocols involved for flying the Australian flag, and playing the Australian National Anthem.



6.




Military Salutes


Discuss the protocols related to military salutes that would be applicable to the invited guests of this event.



7.




Dress codes


Outline the appropriate dress code for the attendees of this event.














Part B



Instructions


· Read the
Scenario
below.


· Complete the task that follows.







Scenario




The mayor, the Honorable Mr Tom Bright, is attending the event (in Part A).


He has left you a message to call him directly. Since he has accepted your invitation for the event, he has broken his leg and is currently in a wheelchair. He would like to know if he could be assisted upon arrival and seated accordingly for the ceremony.






What you have to do






Task 1:
You call the Mayor’s office and ask his personal assistant if you could speak with him.


· Greet him appropriately


· Show empathy for his accident


· Ensure he will be met upon arrival by an event assistant


· Ensure he will be assisted to the appropriate seating area in his wheelchair for the ceremony.


Note: Prepare a script prior to conducting the role-play.



Contact your facilitator to schedule in this telephone role-play.










Assessment event 2:
Short answer questions


This event requires you to submit a number of responses that demonstrate your understanding of protocols, and how they relate to a range of business and government activities.


These items must address the criteria as listed in the table below.























































.





1.



Match each Civic Function with an overview of its main objectives, using the matching letter ie:
(a) (b) (c) (d) (e) .







Civic Function





Overview of main objectives





























(a) Citizenship Ceremonies





(……) The event marks the anniversary of the first major military action fought by Australian and New Zealand forces during the First World War. Commemorative events on this day can include Dawn and Memorial Services, as well as regional parades.



(b) ANZAC Day



(…...) These types of functions/events can include acknowledgement of exceptional voluntary service groups and individuals, and other local events and festivals aimed at showcasing the local area and people.



(c) Official Openings of facilities



(…...) This ceremony legally formalises participants as new Australian citizens. As a result, ceremonies should be simple and dignified occasions that represent the importance of the event.



(d) Community Celebration



(…...) Events on this day can include parades, ceremonies and other functions that can include citizenship and affirmation ceremonies. These events give all citizens, new or old, the opportunity to openly reflect on what it means to be an Australian citizen and celebrate the rights and the values we all share.



(e) Australia Day Event



(…...) The Mayor or other Council/Parliamentary representatives may host receptions with light refreshments to celebrate places like new libraries or public swimming pools.









2.




Protocol was established to encompass certain formalities and courteous modes of behaviour. Review the Protocol Handbook from the Queensland Government and summarise in your own words the importance of protocol in different businesses.



https://www.qld.gov.au/about/events-awards-honours/honours/assets/protocol-handbook.pdf













3.



Reliable sources of protocol information are found on a number of government websites.


Search the websites in the table below under the heading ‘Source of information’, and describe the protocol information you can find on the site, and describe the types of events this would be useful for.



























Source of Information




Key pieces of information found on this website




Type of event this information would be applicable to.



It’s An Honour (Department of the Prime Minister and Cabinet)















Australian Government Department of Defence












Australia Day in NSW


www.australiaday.org.au











4.



Highlight/circle which one (1) of the following is not an appropriate source to refer to for protocol information.




























ABORIGINAL LAND COUNCILS



COLLEAGUES



CUSTOMERS, CLIENTS & AGENTS



REFERENCE BOOKS



LIBRARIES



GOVERNMENT DEPARTMENTS



WIKIPEDIA



INDUSTRY MAGAZINES



OFFICE OF THE UNITED NATIONS










5.



(a) In question 4 above, we have identified sources to refer to for protocol information. Identify four (4) other sources when working in the industry you can update your own knowledge on protocol requirements




(b) Discuss how you will share this knowledge with your clients and colleagues. Why is this important?







6.



There are a number of types of oral and written communication that are impacted by protocol requirements when organising events with dignitaries and officials.


Complete the table below by identifying three (3) protocols for each example given that you need to consider. An example is given for Run Sheets (under the heading Written communication).









































Work Activity/ Type of documentation




Protocols to consider




Written communication




Run Sheets







Protocol consideration when preparing a Run Sheet should be given to the following:


·
arrival procedures


·
security processes


·
introduction protocols


·
order of speakers


·
seating arrangements






Written correspondence, including emails








Formal invitations










Marketing materials










Oral communication



Arrival procedures







Liaising with dignitaries and officials











Answered Same DaySep 30, 2020SITXCOM004

Answer To: Assessment events Assessment event 1: Prepare a briefing document & conduct a telephone role-play...

Tp Academic answered on Oct 03 2020
150 Votes
PROTOCOL REQUIREMENTS
Table of Contents
Introduction    3
Assessment Event 1:    3
Part A    3
Part B    10
Task 1    10
Assessment Event 2    11
1. Match each Civic Function    11
2. Importance of protocol in different businesses    12
3. Reliable sources of protocol information    12
4. The following is not an appropriate source to refer to for protocol information    13
5. Identify four other sources    13
6. Identifying three (3) protocols for each example    14
Conclusion    16
References    17
Introduction
The purpose of this study is to discuss about preparation of an Event. This event is going to be on Australia Day, which is 26 January. The entire operation is done from the role of Event Assistance in local council of Australia. The first part of this study has shed light on different aspects of event, such as order of preced
ence, title address maintenance, seating arrangements, welcome pattern, national anthem and other protocols. In the next part of this study, a telephonic role-play is done by communicating with The Mayor, Mr Tom Bright. On the other hand, Event 2 is about own responses by understanding protocols for organization of different activities in the event.
Assessment Event 1:
Part A
    1.
    Order of precedence
According to Brody (2018), order of Precedence stands for the hierarchy that is based on nominal importance given to persons. The protocol of Order of Precedence is mainly followed in organizational events and government occasions (AustraliaDay.org.au, 2018). It can be said that Order of Precedence follows the formal process to introduce chief guests one by one with other audiences. The event on Australia day one of the major occasions and it includes the presence of important persons, such as Prime Minister of Australia (Brody, 2018). The persons, who will present in the event as chief guests, are Australian Prime Minister (Scott Morrison), Mayor (Mr Tom Bright), Military personnel, Chancellor of University, Local religious officer and Prince of London (Prince William).
During the local council event, the order of precedence will be as follows:
· In the first position, there will be Mayor, Mr Tom Bright because he will welcome the prime minister.
· Secondly, the Prime Minister of Australia, Scott Morrison will be welcomed by our authority and Mayor
· Then, military Personnel will be welcomed by authority
· In the fourth position, there will be Prince of London, Prince William,
· Then there is number of Chancellor of University and at last, there will be local religious officer.
    2.
    Appropriate titles and styles of address
Appropriate titles and address are required in order to introduce the chief guests in the stage on the event day. Two types of title and styles of address are formal and informal (AustraliaDay.org.au, 2018). The informal process does not contain any proper structure or style to introduce someone. In addition, the informal process can be used to introduce a normal person, such as a participant of event program. The formal process needs to use when welcoming and introducing chief guests.
Australian Prime Minister (Scott Morrison): We are heartily welcoming our Honourable Prime Minister of Australia
Mayor (Mr Tom Bright): Welcoming our Honourable Mayor
Military personnel: Welcome the honourable military personnel of Australia
Chancellor of University: Welcome Respected Chancellor of University, Sir (name)
Local religious officer: Welcome the respected Local religious officer, Sir (name)
Prince of London (Prince William): Welcoming our respected guest, Prince of London, Sir Prince William
    3.
    Seating arrangements
As per the view of Van der Wagen and White (2018), the seating arrangement is one of the vital works of event management. In order to arrange seats, it is important to understand who the guests are and what their level is. In addition, it is important to make place for security and/ or bodyguards of honourable and important guests. In case of this event on Australia Day, it will be held in a hall. The seating arrange for the chief guests will be done on stage.
In the centre of the stage, the table and chairs will be placed. In the middle chair will be allocated to Prime Minister of Australia, Scott Morrisons. On the right hand, side of prime minister there will be seating arrangement for Prince of London, Prince William. On the left hand, side of prime minister there will be seat for Military personnel. Beside military personnel, there will be Chancellor of University and beside Prince of London, there will be seat for local Mayor and beside Mayor there will be local religious officers. Behind the chairs of these chief guests, there will be the body guards. The seating arrangement for remains guests will be done in front of stage. The seating arrangement in front of stage will be done by using round table. In each round table, there will be three chairs. Total 50 round tables will be there.
Thus, an appropriate seating arrangement can be ensured. As the above-mentioned six persons are chief guest and high security is required for them, so they will be at the centre of the stage. On the other side, security for other guests also will be ensured. On the other hand, in the two sides of the stage there will be two rectangular sized tables and each will contain 6 seats. One table is for local council officers and another is for other important guests.
    4.
    Welcome to Country
As per the view of Solis (2018), “Welcome To Country” stands for an important ceremony that represents culture, values and tradition of Aboriginal people. The purpose of “Welcome to Country” ceremony is to aware non-indigenous people about culture of aboriginal people and builds a communication between them (Planning.org.au, 2018). There are some protocols of “Welcome to Country” ceremony, which are as follows:
· There are several restrictions over performance of “Welcome to country”, such as performance can be taken place if traditional custodian of a particular country does it. For example, an Aboriginal or Torres Strait Islander can perform “Welcome to country”. The person should be Elder from the community.
· Main activity of this ceremony should be a speech. In addition, they also can perform dancing; signing and can use their own language (Kowal, 2015).
· In case of any University event, the “Welcome To country” can be performed if there is presence of public (Planning.org.au, 2018).
· If any event is unable to arrange “Welcome to Country” event, then they should Consider “Acknowledgement to country” ceremony.
In case of knowledge sharing process through this ceremony, the performance and event organisers should maintain the following protocols:
· Firstly, the knowledge or information related to a specific gender cannot be shared through “Welcome to Country” ceremony (Planning.org.au, 2018).
· The performers and event organisers have no right to mention name of the Aboriginal people and they can use photographs one any Aboriginal or Torres Strait islander without their formal permission (McKenna, 2014).
· Initiation ceremony is not allowed in “Welcome to Country”.
· The mourning period of Aboriginal and Torres Islander cannot be considered or pronounce as “Sorry Business” (Planning.org.au, 2018).
However, these practices are applicable is several areas of Australia including Queensland instead of all over the country. The Native Title Representative Body can provide guidance to these facts. In addition, the information related to this ceremony cannot be shared with people if they are no from tribal group.
    5.
    Australian flag / National Anthem
Australian Flag
The protocol for flying Australian National Flag that will be considered with respect in the local community event are as follows:
· Need to raise the Flag briskly or quickly; however, opposite attitude should be followed while lowering the Flag, such as ceremoniously (Pmc.gov.au, 2018).
· The Flag should be raised after first light of the day (after dawn) and should be lower before last light (before dusk).
· As per the opinion of van Spijker et al. (2015), in the time of Flag raising, lowering and taking with parade, every people should stay silent and their...
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