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Assessment Details Qualification Code/Title BSB51918 Diploma of Leadership and Management Assessment Type Assessment – 2 Time allowed Due Date Location Term / Year Unit of Competency National Code/Title BSBLDR502 Student Details Student Name Student ID Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: ____________________________ Date: _____/_/_________ Assessor Details Assessor’s Name RESULTS (Please Circle) ☐SATISFACTORY ☐NOT SATISFACTORY Feedback to student: *If Student is Not Satisfactory Reassessment Required ☐ Yes ☐ No Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature: ________________________ Date: ______/_______/___________ Comment: Instructions to the Candidates · This assessment is to be completed according to the instructions given below in this document. · Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit. · If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. · Please refer to the College re-submission and re-sit policy for more information. · If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately. · Please read the Tasks carefully then complete all Tasks. · To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment. · This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately · Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page Number. Document must be printed double sided. · This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the Assessments to your Trainer/ Assessor. · Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not Satisfactory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. Student must be aware of and understand the SCCM’s policy on plagiarism and certify that this assignment is their own work, except where indicated by referencing, and that student have followed the good academic practices noted above.. Assessment Task 2: Policies and procedures development project Task summary For this assessment task you are required to assume the role of General Manager of Accountancy VICTORIA and develop workplace policies and procedures. This assessment is to be completed in the simulated work environment in the RTO. Required · Access to textbooks/other learning materials · Computer with Microsoft Office and internet access · Access to the internet for research and to review relevant legislation, for example: https://www.fairwork.gov.au/how-we-will-help/templates-and-guides/best-practice-guides/effective-dispute-resolution · Style Guide Timing Your assessor will advise you of the due date of these submissions. Submit Email with the following documents attached: · Code of Conduct · Workplace Communication and Consultation Policy and Procedures · Dispute Resolution Policy and Procedures Email with the following documents attached: · Revised Code of Conduct · Revised Workplace Communication and Consultation Policy and Procedures · Revised Dispute Resolution Policy and Procedures Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Assessment Task 2 Instructions Carefully read the following: Accountancy Victoria is based in Footscray, a suburb of Sydney, and provides accountancy and book keeping services for a range of clients. Accountancy Victoria was established by two Directors who are the Senior Accountants for the company. Other staff employed are: three accountants, a bookkeeper and an Officer Manager. The company is expanding due to the demand for accountancy services and will employ a further three senior accountants in the next 2 months, as well as an Officer Manager and Client Services Coordinator. You have recently been appointed as the General Manager of Accountancy VICTORIA. Your role is to manage the day to day operations of the company. The first task you have been allocated is to establish formal systems and processes for a range of areas, as currently most of the company’s systems and processes are informal. To start the process of creating formal systems and processes, you have been asked to develop systems and processes for workplace communication, consultation, as well as a Code of Conduct and dispute resolution processes. Each document must be written in clear and concise English, be professionally presented, grammatically correct and error free. The document should also be written according to the Style Guide and be of approximately 2 pages. Complete the following activities: 1. Develop a Code of Conduct The purpose of the Code of Conduct is that the staff at Accountancy VICTORIA are aware of, and follow, the standard of behaviour expected of them in relation to their fellow employees, as well as clients. Use the Internet to identify and review staff Codes of Conduct from other, similar organisations. Your staff Code of Conduct must be in your own words and include: Introduction: purpose of the Code Scope: who it applies to Details of expected personal and professional behaviour (as a minimum, this should address a range of ethical behaviours, as well as behaviours appropriate to working within a diverse workplace, including expectations in relation to cultural differences) Conflict of interest requirements Gifts, benefits and hospitality Outside employment and consulting Use of social media 1. Develop Workplace Communication and Consultation Policy and Procedures Your policy and procedure should describe the mechanisms that will be used for internal communications, as well as how staff can provide input into a range of workplace related matters. Your research could include a review of other workplace communication or consultation policies and/or procedures. The document you develop must be in your own words, and about two pages long. The policy and procedures should include, at a minimum, the following information: Purpose Scope Communication strategies for communicating with staff: type, purpose and frequency. You should include at least four strategies in your policy and procedure. Communication protocols for meetings in relation to sending out of agendas and writing up of minutes. Consultation process: ways in which staff can contribute to workplace issues (e.g. surveys, suggestion forms, etc.). You must include at least three. Provide specific detail about the consultation mechanism. For example, for a suggestion box indicate the location of the box and how suggestions will be recorded and actioned. 2. Develop Dispute Resolution Policy and Procedures The dispute resolution policy and procedures need to be established so that all staff are aware of what dispute resolution procedures are in place. The dispute resolution policy and procedures need to address the following: Purpose of the policy Scope: who it applies to What constitutes a dispute Responsibilities of managers in disputes Responsibilities of employees in disputes The process by which a dispute will be handled. You may review dispute resolution policies and procedures to guide the development of your document. However, the document must be in your own words. Ensure that you review the link provided under “Required” to ensure that your policy and procedures considers relevant legislation. 1. Send an email to staff (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. The email should provide a clear and simple summary of the attachments and invite staff to provide feedback. As the staff have varying levels of education and the bookkeeper’s first language is not English, ensure your email is written in plain English so as to be easily be understood by all recipients. The staff (your assessor) will provide you with feedback, which you should incorporate into your documents. Attach the following to the email. Code of Conduct Workplace Communication and Consultation Policy and Procedures Dispute Resolution Policy and Procedures 4. Revise your workplace documents. Update your code of conduct and policies and procedures, incorporating feedback that you have received from staff. Save these documents as updated versions. 1. Send an email to staff (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. The email should summarise the feedback that was provided and how this has been incorporated into the revised documents. As the staff have varying levels of education and the bookkeeper’s first language is not English, ensure your email is written in plain English so as to be easily be understood by all recipients. Attach the following to the email. Revised Code of Conduct Revised Workplace Communication and Consultation Policy and Procedures Revised Dispute Resolution Policy and Procedures Assessment Task 2 Checklist Student’s name: Did the student: Completed successfully Comments Yes No Research and analyse information to formulate workplace policies and procedures? Prepare workplace policies and procedures in the required format and style including: · Professional presented · Error free · Grammatically correct · Following style guide · Own words · Approximately 2 pages Develop a Code of Conduct to ensure that expected behaviour is adhered to by all employees? Ensure that the organisation’s cultural diversity and ethical values are included in the Code