Assessment
Assessment Details of Assessment Term and Year Time allowed NA Assessment No 1 of 2 Assessment Weighting 50% Assessment Type Project Report Due Date Week 6 Room Details of Subject Qualification ICT60115 Advanced Diploma of Information Technology Subject Name Manage ICT Team Details of Unit(s) of competency Unit Code (s) and Names BSBWOR502 Lead and manage team effectiveness Details of Student Student Name College Student ID Student Declaration: I declare that the work submitted is my own and has not been copied or plagiarised from any person or source. I acknowledge that I understand the requirements to complete the assessment tasks. I am also aware of my right to appeal. The feedback session schedule and reassessment procedure were explained to me. Student’s Signature: ____________________ Date: _____/_____/_________ Details of Assessor Assessor’s Name Assessment Outcome Assessment Result |_|Competent |_|Not Yet Competent Marks /50 Feedback to Student Progressive feedback to students, identifying gaps in competency and comments on positive improvements: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student. |_| Student attended the feedback session. |_| Student did not attend the feedback session. Assessor’s Signature: ___________________ Date: _____/_____/________ Purpose of the assessment The purpose of this assessment is to assess the student in the following outcomes: Competent (C) Not yet Competent (NYC) BSBWOR502 Lead and manage team effectiveness 1. Establish team performance plan 1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes 2. Develop and facilitate team cohesion 2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 3. Facilitate teamwork 3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders 4. Liaise with stakeholders 4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team Assessment/evidence gathering conditions Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment. Resources required for this assessment 1. Computer with relevant software applications and access to internet 1. Weekly eLearning notes relevant to the tasks/questions Instructions for Students Please read the following instructions carefully · This assessment has to be completed |X| In class |X| At home · The assessment is to be completed according to the instructions given by your assessor. · Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term. · Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency. · If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. · Please refer to the College re-assessment for more information (Student handbook). THIS PAGE IS INTENTIONALLY BLANK Assessment 1- Project Case Study / Report Writing (50%) Case Study: AAG Hardware Upgrade Project Company: Solutions Consulting Pty Ltd Solutions Consulting Pty Ltd has been operating for last 5 years from in Liverpool, Sydney. You work for a Solutions Consulting Pty Ltd as an I.T Analyst / Manager. You report to Senior Manager at Solutions Consulting Pty Ltd. Solutions Consulting Pty Ltd has 25 staff including you. Solutions Consulting Pty Ltd also outsources its contracts to other companies and brings in experts and consultants on project-by-project basis. Solutions Consulting Pty Ltd Organisational Structure ( Chief Executive Officer ) ( Chief Operating Officer ) ( Senior Project Manager ) ( Project Manager ) ( I.T Project Manager ) ( Project Manager ) ( Project Manager ) ( Team Leaders ) ( Team Leaders ) ( Team Leaders ) ( Team Leaders ) ( I.T Staff , Expert and Consultants ) Customer: AA Group of Institutes [AAG] The AA Group of Institutes [AAG] owned and managed by Stokes Limited, a company listed on the Australian Stock Exchange that has been operating for more than 10 years. Public listed status means that apart from having to meet the well regarded, carefully supervised standards of the international education market, AA Group of Institutes must also comply with the strict financial and reporting regulations of the Australian Stock Exchange. AA Group of Institutes has two campuses in the heart of Sydney, New South Wales (George Street and Kent Street), just a few minutes’ walk from each other. Currently the institution has about 1500 students and the number is growing every year. AAG employs about 20 full time staffs and 40 teachers on a contract basis. AAG offers Certificate, Diploma and Advanced Diploma courses in IT, Travel and Tourism, Accounting AA Group of Institutes [AAG] Organisational Structure ( Board of Directors ) ( Managing Director ) ( General Manager ) ( IT Manager ) ( Head of Studies ) ( Teachers ) ( Staff ) ( I.T Staff ) Timothy Walkers, Managing Director at AAG had previously contractedSolutions Consulting Pty Ltd for another project. Solutions Consulting Pty Ltd had delivered the project on time and within budget. Solutions Consulting Pty Ltd had identified obsolete equipment as issue and advised AAG to upgrade their hardware and network equipment. Kent Street Campus Hardware and Network Details AAG Network Configuration Networks IP Phone network: 192.168.20.XX Administration and staff network: 192.168.10.XX, Gateway: 192.168.10.1 Teachers and Student network: 192.168.0.XX, Gateway: 192.168.0.1 Domain for Admin and Teachers network: aca.nsw.edu.au Router Cisco 700 series router with DHCP of 192.168.0.XX network, fire wall built in. Servers Administration and staff AD and file server: (DELL: SG1430, OS: Win Server 2003) IP address: e.g. 192.168.10.11 Admin network DHCP server: (DELL Poweredge 1440, OS Win 2000 Server) IP address: 192.168.10.2 ACA Online Learning System: (IBM X3650, OS: Win Server 2003) IP Addresses: 192.168.10.200 & 192.168.0.155 Switches Main switch (manage staff and student networks): Linksys 10/100/1G 20-port managed switch Student network: 7 * 24 port 10/100 unmanaged switch 4 * 16 port 10/100 unmanaged switch 1 * 8 port 10/100 unmanaged switch Wireless Access 9 access points connected to 3COM Wireless LAN Switch WX1200. Wireless network monitored by 3COM Wireless Switch Manager version 6.0, 3CWXM10A. T-1.8.1_v4 Manage ICT Team - Assessment Task 1 v5, Last updated on 30/03/2020Page 10 Network Diagram - Kent Street Campus Kent Street Campus Details Kent Street Campus operates from Monday – Friday between 9 am and 6 pm. Campus is closed on Saturday and Sunday. Terms are of 9 week durations. Week 5 and 9 are the busiest for printers. Infrastructure Requirement During operating hours - 1 Server, 4 printers and 50 Computers are in use. Server availability requirement is 99% Computer availability requirement is 80% Printer availability requirement is 90% Internet availability for staff 95% Internet availability for student 75% AAG’s Current Service Level Agreement [SLA] Hardware 1.1. Hardware is the physical part of the Equipment (the “Hardware”). 1.2. XXXXXX uses quality hardware from various Hardware manufacturers. If included in the SLA, XXXXXX guarantees the availability of proper functioning Hardware. 1.3. In case of a Hardware failure, XXXXXX will repair the Hardware and/or replace it with comparable Hardware. If the Hardware is property of XXXXXX, all the Hardware cost will be at XXXXXX expense. If the Hardware is property of AAG, all the Hardware cost will be at AAG expense. 1.4. XXXXXX has service levels with its hardware manufacturers. XXXXXX shall not be held responsible in case the hardware manufacturers do not meet the agreed service levels Software 2.1. Software is the non-physical part of the Equipment, excluding any programs other than the Operating System (OS) and Direct internet applications (the “Software”). 2.2. XXXXXX uses quality software from various Software manufacturers and Open source projects. 2.3. In case of a Software malfunction, XXXXXX will restore the Software to its original state. 2.4. XXXXXX shall not be held responsible for any known and/or suspected malfunctions and/or bugs in the Software. Patches & updates 3.1.Patches and updates are additions and/or revisions of the Software that are being distributed by the Software manufacturers and Open source projects, and are necessary to keep the Software up-to-date (the “Patches & Updates”). 3.2. XXXXXX shall not be held responsible in case the malfunctions and/or bugs in the updates and/or patches Service time & Response time 4.1. All services will be done according to the best effort policy. AAG notifies XXXXXX of a problem and gives XXXXXX a confirmation that it is wanted that XXXXXX gives support, XXXXXX will sent an engineer to the location if necessary. Prices are defined according to the Support Levels Hardware Replacement SLA If your server suffers from a hardware failure, XXXXXX will provide the following guarantee for a timely replacement. XXXXXX guarantees we will replace your failed leased hardware within thirty (30) minutes once XXXXXX identifies the cause of the problem. If replacement is not completed within thirty minutes, XXXXXX will credit AAG’s account 50% of their leased equipment charges. If XXXXXX fails to replace the failed hardware within one hour,