Assessment activityThe assessment activities contained below have been designed for the following...

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Assessment activityThe assessment activities contained below have been designed for the following unit(s) of competency:	TLIL5020 Develop and maintain operational procedures for transport and logistics enterprisesThis is a summative assessment process. For the student to be assessed as competent in each Unit of Competency, all questions and activities need to be satisfactorily completed. Each assessment activity contained within:															Assessment 1: 														Case Study 1														All parts need to be completed. 				This is a summative assessment activity, which means it is an   assessment of what you have learnt and used towards the assessment of your   overall competency.																			Assessment 2:														Case Study 2														All parts need to be completed. 				This is a summative assessment activity, which means it is an assessment   of what you have learnt and used towards the assessment of your overall   competency.																			Assessment 3:					Case Study 3														All parts need to be completed. 				This is a summative assessment activity,   which means it is an assessment of what you have learnt and used towards the   assessment of your overall competency.																			Assessment 4:					Short   Answer Questions														This requires the completion of all   comprehensive questions. 				This is a summative assessment activity,   which means it is an assessment of what you have learnt and used towards the   assessment of your overall competency.				Each question is to be completed   separately, but is an open book assessment. Each answer should be at least   100 – 300 words in length.				Answers to be on an Office / Word document   and attached to your assessment when submitting.						Assessment 1, 2, 3 & 4 Instructions															Student Instructions																							Type of Assessment														This is a   summative assessment activity, which means it is an assessment of what you   have learnt and used towards the assessment of your overall competency.																			General 														There are a   number of short answer questions and case studies. You must attempt each one.   If you have difficulty with understanding the question or completing the   answers then talk to your trainer.				Your trainer   is there to help you understand and help you demonstrate your understanding,   not to complete the answers for you.				You are   required to answer all questions and provide as much detail as you can. These   questions are not required to be completed under exam conditions.																			Context and purpose of assessment														The short answer   questions and the case studies have been drawn from the information contained   in your workbook/ learning materials.   Therefore you should have a good understanding of the answers																			Assessment instructions														Read information   provided and fully complete all questions as asked. 																			Resources, equipment & material required														Learner Guide   				Computer 				Internet 																			How you will be assessed														Upon   completion of your responses will be assessed against a standard answer sheet   to ensure that you have covered the question and are consistent with others.   You are required to get every question correct, 				For more   information on the specific criteria contained in the unit descriptor, speak   with your trainer. They will provide you with a copy of the criteria or see   your learner guide which includes the performance criteria. 							Assessment 1: Case Study 1															The   objective of this section is to demonstrate 1.0 Plan and develop operational   procedures										Case Study 1Attached for your information is a Standard Operation Procedure (SOP) for manual handling. Named “The Six Steps of Lifting” this can be located with the National Training Dashboard under the banner of National Camper Trailers > Human Resources > WHS.This is specifically a lift of a cardboard box weighing less than 10Kgs.In your role as the Warehousing Manager at National Camper Trailers Pty Ltd. responsible for the Receival and Storage of materials and product, as well as despatch of completed products and accessories. The materials and products coming in from offsite manufacturers and suppliers. Your Receival and Storage Team numbers ten employees and covers a diverse makeup of Male and Female, English speaking and English as a Second Language members.The CEO has become aware of several Manual Handling class injuries among your staff. He has requested you to take some actions to ensure that we as a company are taking every effort to not hurt anyone entering our site.From meetings to discuss this issue the first requirement we need is to create an SOP for Manual Handling of Cardboard Boxes 10 - 20Kgs, and Less than 10 Kg.You must develop this report then up-load to your assessment. When developing this SOP take into account the following factors and account for each one in your SOP.Question 1Create a Manual Handling Operational Procedure for Stock movement for 10 - 20Kgs, and Less than 10 Kg.a. Explain the Processes required for development/modification of operational procedures and identify and confirmed with relevant personnel and other units within National Camper Trailers?b. Ensure that your SOP contains the following concepts, define them in relation to this operational procedure, and list the relevant personnel that would be involved to discuss and validate this SOP.i. Scopeii. Focusiii. ExtentQuestion 2Write a report which states the following in relation to the development of your SOP.a. Based on the attachment SOP, was the current procedure evaluated to ensure development is not unnecessarily duplicating previous work.b. What factors did you utilise and found likely to impact on the development process, identify them and the techniques you adopted for their incorporation into the SOP?c. Show how you plan to trial the new operational procedures with a target group as required.d. What KPIs are you able to develop to measure the effectiveness of the SOP?e. Set up a plan to show how the SOP was developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace proceduresf. Review the document, specifically looking at version control.g. Explain within the SOP how it was researched using a range of sources and provision is made to include user input and how you communicated effectively with others when developing and maintaining the SOP?h. Detail here how you assessed risks and hazards related to developing and this SOP and ways of controlling the risks involved.Assessment 2: Case Study 2															The objective of   this section is to demonstrate													2.0 Monitor the   implementation of the operational procedure/s										Case Study 2The CEO has now requested a report based on the SOP you and your team developed to reduce manual Handling injuries in your department. He wants to incorporate the SOP into other areas of the business and requires to put this to other Department heads to discuss. He has asked you lead and compile another report to assist with this meeting. He has requested the following criteria be included within the report.a. How would you plan the introduction of the SOP to for selected units’/job functions is planned with affected personnel to ensure understanding and the need for compliance?b. How can we effectively introduce, induct and provide supervision to support personnel in implementing the new SOP?c. What methods can we introduce to ensure that Personnel performance is monitored to ensure adherence to the SOP and to assess the requirement to modify the process?d. After we have introduced the SOP to other work units, what form of feedback can be actively sought from personnel?e. Why must we understand the resource availability including the competencies of individuals in the team/group when developing the SOP for ours and other work units?f. Why do we need to have a contingency plan while developing the new SOP?Assessment 3: Case Study 3															The objective of   this section is to demonstrate													3.0 Evaluate the   implementation of operational procedures										Case Study 3Your Manual Handling SOP has now been in place within the work units of National Camper Trailers for 6 months. The CEO has come to your department with the latest Safety Figures. These figures show that the occurrence of Manual Handling injuries have decreased by 75 % since the incorporation of the SOP.He wants these figures to continue to reduce in both your unit and the other units it is now in force in, but he has concerns that things could increase again if we are not vigilant. He asks you to look at systems that we can incorporate in all our SOPs to ensure that they don’t just sit in books. You need to answer for him the following questions. You can utilise the internet to alleviate his concerns.a. How can you measure the Effectiveness of the SOPs are assessed against developed performance indicators?b. What system can we put in place to ensure that our SOPs are modified/deleted as required, in accordance with evaluation mechanism and company requirements?c. Whenever evaluations and changes are made to our SOPs how can we ensure that the relevant personnel are kept informed?d. What can we do to ensure that our records, reports and recommendations are documented and system put in place to manage all of these changes. Selecting and applying appropriate application of technology, information systems and proceduresAssessment 4: Short Answer Questions															The objective of   this section is to demonstrate													TLIL5020 Develop   and maintain operational procedures for transport and logistics enterprises										Question 1Explain why we need to develop Operational Procedures, listing some cases where an operational procedure could be required, such as working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.Question 2When operating electrical communications equipment within the industry how can you ensure that you are utilising the equipment correctly?Question 3When monitoring work activities in terms of planned schedule planning or organising, how can you prioritise work for yourself and others within the industry? Question 4With reference to your developed procedure, what are some of the Codes of Practice, Regulations and Licences you may have to comply with?Question 5Now that you have developed this procedure: -a. How would you identify the risks and hazards that can occur within its operation?b. How can you assess the competencies within the workgroup to manage this procedure?Question 6When developing your procedure from Case Study 1, who would you obtain expertise from to ensure that your procedure complies with practices, regulations and standards?Question 7When drafting your procedure what rules did you take into effect? Give a brief description of why you followed these rules.Question 8Why should you monitor the introduction of this procedure and long term after introduction?Question 9In your business or workplace where would your procedures be stored?Question 10Now that you have developed your procedure, what systems could you put in place to record future changes, auditing, and ongoing assessment of this procedure?Question 11When working within the Transport and Logistics industry why must we select and apply appropriate application of technology, information systems and proceduresQuestion 12It important within the Transport and Logistics industry to be able to read and interpret transport and logistics schedules, inventories, regulatory requirements, customer instructions, workplace procedures and manuals relevant to developing and maintaining operational procedures. From the National Training Banner, you can access some of the above documents for National Camper Trailers, as a manager / Leading Hand within this industry you must be able to analyse these documents. In NCT you can find the HR heading there are several documents under this banner, select one and complete a short report on this document and interpret the meaning and use of this document.Question 13State and explain an occasion when you needed to show application of current competencies within the functional activities of your role and application of relevant Australian standards and associated certification requirementsQuestion 14In your current role you would necessitate interaction with business policies, procedures and plans including procedures for outsourcing components of operations and engaging additional resources, detail briefly how this is achieved.Question 15As a manager working in the Transport and Logistics industry can you explain how you would use your knowledge of operational procedures to handle an issue dealing with: - a. resolution and grievance b. equipment applications, capacities, configurations, safety hazards and control mechanismsQuestion 16Again as a manager working in the Transport and Logistics industry can you explain how the requirement and importance of focusing operations systems, resources, management and workplace operating systems.Question 17What is the importance of licence and permit requirements relevant to transport and logistics operations?Question 18Problems may occur when developing and maintaining operational procedures for transport and logistics enterprises and so what action that can be taken to resolve or report these problems?Question 19When working within the T & L industry it is imperative that we have a clear understanding of regulations, codes of practice and legislative requirements including local and international regulations relevant to transport and logistics operations and the Australian Dangerous Goods (ADG) Code where applicable, why is this so?

Soumi · Accepted Answer

SUPPLY CHAIN MANAGEMENT / OPERATIONS MANAGEMENT
(DEVELOP AND MAINTAIN OPERATIONAL PROCEDURES FOR TRANSPORT AND LOGISTICS)
Table of Contents
	
Introduction	4
Assessment 1: Case Study 1	4
Q1)	4
Sample Manual Handling Policy	4
Statement	4
Objectives	4
Scope	4
Procedures	5
Responsibilities	5
Roles	5
Q2)	6
a)	6
b)	6
c)	6
d)	7
e)	7
f)	8
g)	8
h)	8
Assessment 2: Case Study 2	9
Executive Summary	9
Introduction	9
a) Planning for the introduction of the SOP to other business unit/functions	9
b) Introduction, induction and supervision for supporting personnel in implementing the SOP	9
c) Methods to ensure that personal performance is monitored to ensure adherence to SOP	9
d) Feedbacks from personnel after implementation of SOP	10
e) Understanding the resource availability	10
f) Need for a contingency plan	10
Conclusion	10
Assessment 3: Case Study 3	11
a) Measuring effectiveness of SOPs being assessed against developed performance indicators	11
b) System to ensure SOPs are modified or deleted as per need	11
c) Informing relevant personnel	11
d) Ensuring documentation of reports, recommendations and records, with systems put in place	11
Assessment 4: Short Answer Questions	13
Q1.	13
Q2.	13
Q3.	13
Q4.	13
Q5.	14
Q6.	14
Q7.	14
Q8.	14
Q9.	14
Q10.	15
Q11.	15
Q12.	15
Q13.	15
Q15.	16
a)	16
b)	16
Q16.	16
Q17.	16
Q18.	17
Q19.	17
Conclusion	17
References	18
Introduction
Supply Chain Management is an important topic that has gained significant importance in the recent times. Firms focus on improving efficiency of supply chain for the benefit of the firm. This assignment deals with the operational procedures of National camper Trailers, a transport and logistic company. The Standard Operating Procedures have been developed for the organisation so that the injuries to the employees at workplace can be minimised. In addition to that, the manner in which the process will be modified has been designed in the later part of the assignment. The methods that will be used for monitoring and evaluating the procedures have been mentioned in the assignment.
Assessment 1: Case Study 1
Q1)
Sample Manual Handling Policy
Statement
National Camper Trailers Pty Ltd. is responsible for the complete movement of products and accessories. The organisation aims to provide a healthy and safe working environment to the employees through its various operation assessment policies. National Camper Trailers Pty Ltd. recognises the requirement for a safe working environment. They believe that a hazardous and unhealthy working environment potentially increases the risk of injury to the workers and the clients. A range of procedures needs to be developed to reduce the risk of injury to the workers.
Objectives
The objectives of the manual handling policy of the organisation are to:
· Ensure that the working environment is healthy and safe
· Reducing the cost of injuries due to manual handling of boxes to both the individual and the organisation
· Provide information to the employees regarding healthy and safe working procedures
· Identify the workplace factors that may increase the risk of handling injuries manually. 
Scope
The policy is applicable to all the permanent as well as contractual workers involved in movement of products.
Procedures
Responsibilities
As per the Work Health and Safety Act, it is an obligation for the person involved in running the business to provide a healthy and safe working environment to the employees. According to the views of Fichtinger et al. (2015), the managers of the organisation take the necessary action to protect the employees. The employees of the organisation also need to ensure that they get an access to a safe and healthy work environment. They are also responsible for maintaining their health at the workplace. They should cooperate with the management to ensure that the injuries can be brought down to the minimum. 
National Camper Trailers Pty Ltd. has framed and implemented a material handling policy with the organisation. The policy is aimed at reducing the number of steps involved in lifting a box and removing it. In addition to that, the so the aim of the policy is to develop an SOP for lifting the box so that the injuries to the employees can be reduced to the minimum. The policy is also aimed at reducing the manual handling of material that weigh more than 10 kg. The use of mechanical machines over physical labour is also promoted through the policy. 
A number of actions need to be implemented to ensure that the policy is able to meet the demands of the situation. The actions include the following:
· Risk assessment of all the manual task that can be hazardous needs to be done
· Arranging ample equipment for lifting the boxes, whenever required
· Development of safe working procedures to ensure that the input per employee can be reduced whereas increasing the output per employee. 
· Providing proper training to the staffs regarding manual handling of of items and ensuring healthy working environment. 
· Encouraging the reporting of any incident at the workplace. As per the opinion of Del Fabbro and Santarossa (2016), it should be ensured that the reporting is done within specified time to balance the situation as per the demands of the situations. 
· Investigating the incidents to identify the real problem and find corrective measures. 
Roles
The employees are responsible for the following:
· Following safe working procedures
· Utilising the equipment as per the requirements
· Attending the workshops for getting proper training
· Reporting the incidents related to manual handling within specified time
· Cooperating with the employer regarding identification of manual hazards and using the equipment safely
The managers of the organisation is responsible for the following:
· Developing an appropriate hazard policy
· Training the employees
· Development of procedures and testing them in simulated working condition to assess the effectives
· Ensuring availability of equipment, whenever required
· Motivating employees to follow the procedures and marinating personal safety at workplace
· Implementing the procedures within time
Q2)
a)
According to Del Fabbro and Santarossa (2016), a systematic operation procedure is one of the best possible process to complete a job with the given set of resources. In the current scenario, the systematic operation procedure has been developed and ensured that the new process does not lead to duplication of efforts. A thorough understanding of the current procedure was undertaken to ensure that the loopholes could be identified. The modification in the current procedures was made to match the new procedure with the systematic operation procedure. The modification of the procedure was made ensuring that there is no duplication of efforts. 
b)
The major factors that had an impact on the development process were time, resources and resistance among the employees to accept the change. According to Kozai (2016), the process of movement of goods within the warehouse is a continuous process. There was shortage of time to train the employees about the new process. In addition to that, observing the old as well as new process and identifying the efforts that were duplicated was a major factor that had an impact on the development process. The SOP was tested on an employee for some time. This helped in identification of the loopholes that posed an issue for the old process. While incorporating the SOP, it was observed that there were a number of processes that were duplicated. Such processes were identified and sorted in the best possible manner. 
c)
While implementing a SOP, as per the viewpoint of Nyemba and Mbohwa (2017), it is always tested in a simulated or a real scenario to identify the shortfalls of the new process. In this scenario, the new procedure was tested on an employee for some time. The process was not implemented at once across the organisation to ensure that, the issues can be identified. The process was observed over the due course of time and was observed that there was a significant decrease in the number of injuries to an employee. The operational procedures were tested for more than a month to get the correct output. The employee was trained to follow the new procedure and a resistance to change was observed on the part of the employee. The employee was motivated to follow the procedure and the outputs were found to be positive. Thus, the trial testing of the procedure help in ensuring that the process can be implemented across the organisation. 
d)
The Key Performance Indicators in the given scenario were time, injury and speed. In order to measure the effectiveness of the SOP, the given three KPIs were developed. The time required to perform the job was measured to ensure that the new process does not slow down the process. IN addition to that, the focus behind adoption of the SOP was health benefits of the employees. Therefore, the number of injuries was assumed to be an important indicator of the effectiveness of the procedures. According to the perspective of Bladon et al. (2015), the speed of the process is an effective indicator to measure the effectiveness of the SOP. An SOP ensures that a job is completed in the best and fastest manner possible. Therefore, the mentioned Key Performance Indicators were developed to measure the effectiveness of the process. 
e)
The plan to show the development, documentation and verification of the SOP is as follows:
· Identification of the loopholes of the existing system
· Developing a basic process to meet the issues
· Development of the SOP to mitigate the issues of the existing system
· Documenting the SOP in a sheet along with expected results
· Verifying the same with the Chief Operations Officer and the Production manager
· Consulting the experts regarding the manner in which the SOP could be implemented
· Identifying the target employee for testing the SOP
· Estimating the duration for which the test was performed
· Analysing the outcomes of the test after a stipulated period
· Implementing the SOP across the organisation
f)
In the above-mentioned plan, it has been ensured that the issues with the existing system are identified that indicates existence of strong control. According to the views of Fichtinger et al. (2015),

Student Instructions
Type of Assessment	This is a summative assessment activity, which means it is an assessment of what you have learnt and used towards the assessment of your overall competency.
General	There are a number of short answer questions and case studies. You must attempt each one. If you have difficulty with understanding the question or completing the answers then talk to your trainer. Your trainer is there to help you understand and help you demonstrate your understanding, not to complete the answers for you. You are required to answer all questions and provide as much detail as you can. These questions are not required to be completed under exam conditions.
Context and purpose of assessment	The short answer questions and the case studies have been drawn from the information contained in your workbook/ learning materials. Therefore you should have a good understanding of the answers
Assessment instructions	Read information provided and fully complete all questions as asked.
Resources, equipment & material required	Learner Guide Computer Internet
How you will be assessed	Upon completion of your responses will be assessed against a standard answer sheet to ensure that you have covered the question and are consistent with others. You are required to get every question correct, For more information on the specific criteria contained in the unit descriptor, speak with your trainer. They will provide you with a copy of the criteria or see your learner guide which includes the performance criteria.

Assessment activity The assessment activities contained below have been designed for the following unit(s) of competency: TLIL5020 Develop and maintain operational procedures for transport and...

Assessment activity

Assessment 1, 2, 3 & 4 Instructions

Assessment 1: Case Study 1

Case Study 1

Question 1

Question 2

Assessment 2: Case Study 2

Case Study 2

Assessment 3: Case Study 3

Case Study 3

Assessment 4: Short Answer Questions

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Question 13

Question 14

Question 15

Question 16

Question 17

Question 18

Question 19

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Assessment 1:	Case Study 1
All parts need to be completed. This is a summative assessment activity, which means it is an assessment of what you have learnt and used towards the assessment of your overall competency.
Assessment 2:	Case Study 2
All parts need to be completed. This is a summative assessment activity, which means it is an assessment of what you have learnt and used towards the assessment of your overall competency.
Assessment 3: Case Study 3
All parts need to be completed. This is a summative assessment activity, which means it is an assessment of what you have learnt and used towards the assessment of your overall competency.
Assessment 4: Short Answer Questions
This requires the completion of all comprehensive questions. This is a summative assessment activity, which means it is an assessment of what you have learnt and used towards the assessment of your overall competency. Each question is to be completed separately, but is an open book assessment. Each answer should be at least 100 – 300 words in length. Answers to be on an Office / Word document and attached to your assessment when submitting.