KING’S OWN INSTITUTE* Success in Higher Education ACC300 AUDITING AND ASSURANCE SERVICES T220 02/07/2020 11:59 PAGE 1 OF 14 *AUSTRALIAN INSTITUTE OF BUSINESS AND MANAGEMENT PTY LTD © ABN:...

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Answer To: KING’S OWN INSTITUTE* Success in Higher Education ACC300 AUDITING AND ASSURANCE SERVICES T220...

Tanmoy answered on Sep 19 2021
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Topic: Client Evaluation/ Key Audit Risks of Suncorp
Assessment 3
Student Name: Sourav
Introduction
Suncorp is one of the largest financial companies and is headquartered in Brisbane Australia. It deals with various products like banking, insurances and wealth management. Over the period of time it has established itself to become the fourth largest insurance company in Australia by designing and launching of various insurance products and schemes for the benefit of public. Its banking segment is also improved and has modernised t
hrough digital banking and providing customised services for enhancing and retaining the customers. Their main portfolio in banking is credit and advances to the SME and the big players. In this paper we will discuss on the various audit risks involved in servicing the customers. These are in relation to the loans, advances, the IT system; impairment of goodwill, collection of claims from customers and recovery of non-performing assets. This will help us to analyse the various steps taken by Suncorp to mitigate the above audit risks discovered by the auditor KPMG in 2019-20. Thus successful implementation of the plans and policies suggested by the experts and specialists in the relevant field will help Suncorp to gain the trust and confidence by delivering efficient and effective services and also fuel them to compete against the competitors in the financial sector in Australia.
SunCorp
Suncorp is a financial institution delivering bank, insurance and other financial services in and around Australia and New Zealand. It is one of the largest financial institutions in the state of Brisbane, Australia. It is headquartered in Brisbane and is a having a group assets of $96 billion. The core operating model strategized by Suncorp in 2020 was digitalization of the core business of the company which are business banking and insurance. SunCorp is an Australian company which sells financial products. It is Australia’s midsized bank and also deals in general insurance products. Suncorp was formed after the merger of two financial institutes which are Queensland Industry Development Corporation and Metway Bank. Suncorp is delivering various protecting services to its customer since 1902. Thus, Suncorp deals in banking services, wealth management, insurance and other financial services in various parts of Australia and New Zealand. Suncorp Group is trying to engage with its various stakeholders like customers, shareholders, the people, customers, its employees and the federal government to provide responsible and sustainable financial services so that the community may prosper.
Operations of SunCorp
The main aim of Suncorp is to improve the customer experiences, enhance the operational efficiencies and the claiming system of the organization through the usage of data and automation technology. They also aim to improve the business efficiencies by delivering full accountability and responsibility of the employees towards its customers. This helps to make faster decision and enhance the digital capability. It also helps to reduce the cost by emphasizing more on digital technology. In its insurance business it designs new insurance products, pricing policies, underwriting; management of claims and reinsurance of policies. For its banking business is simply focused on lending loans and advances, collection of deposits and delivering various transactional account services to the small, medium industrial sectors and to the commercial and the agribusiness customers.
Revenue
The Net Income of Suncorp was $1074 million in 2019 compared to $956 million in 2018. Hence it can be observed that there was a rise of 12.34% increase in the net income of Suncorp in 2019 over the previous year. There has been increase in the revenue of Suncorp observed in 2019 at $13526 million as against $13099 million in 2018. Thus, the growth in sales is measured at 3.26% in 2019 compared to 2018. The major revenue earned by the company in terms of collection of insurance premium, reinsurance and other recoveries, interest income and net gains from financial assets and fees income and from dividend. The major expenditure of the company was in claims expenses underwriting and maintenance of the insurance policies, interest expenses, Amortization and impairment loss on loans and advances.
Product & Services
The various products offered by SunCorp are Insurance products like life and general insurances, commercial property insurance, insurance for loan protection, public liability and professional indemnity and various other insurance schemes available for the customer of Suncorp.
They also deliver banking products like designing of various banking products and superannuation of funds and administrative services. They also provides commercial and SME loans along with various facilities like foreign exchange transactions, savings and current accounts, housing and personal loans and treasury products and services to its customers.
Business Processes
The business process of Suncorp is to deliver solutions to the issues of the customers with respect to the banking, insurance and management of their wealth. They are working with clear priorities to implement fully equipped automated and digital technology enabled database management system for resolution of the customer grievances as quickly...
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