Assessment 2: Research ProposalThis assessment is for these students only: Gold Coast; Melbourne - Hotel School; Online; SCU Melbourne; SCU Perth; SCU Sydney; Sydney - Hotel School....

Reebok Shoe Company ERP System
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Reebok Shoe Company ERP System
    Cover Letter
Student Name
Email · LinkedIn Profile · Twitter/Blog/Portfolio
    
Elizabeth Ross
Owner
Reebok Show Company
Melbourne, AU
    
Dear Ms. Ross,
Are you looking for a software solution to
· Automate and streamline business processes at RSC head office
· Streamline accounting at chain stores of RSC involving weekly revenues, cost and profits
· Manage customer database for new and regular customers
· Automate high/low margin services at each store individually.
If so, then you need look no further. You will see that the proposed solution meets with the above requirements. It is an easy-to-use and powerful tool to grow your business
The proposed system solution offers to automate the critical business processes across all the stores of the organization.
Thank you for taking time to review this proposal. We look forward to further discussion.
Sincerely,
Student Name
Executive Summary
The target organization ‘Reebok Shoe Company’ is experiencing difficulty in recording data about its customers and evaluating profits from its chain stores. The business needs to implement an Enterprise Resource Planning Software to improve the current system of manual entry and profit margin calculations at each of its stores. The organization has experienced tremendous growth recently and is facing issues in managing customer records and in analysing its financial performance.
According to the estimates of this proposal, automating the current system at each of the RSC stores will increase its profitability, improve the process of book keeping, maintain its critical factor of providing quality services and thus offering satisfaction to its new and regular customers.
To address the above problem, the following solution is proposed
1. Select an ERP Software. An automated software solution specifically designed to cater to the needs of RSC’s current crisis will improve the quality of business. The modules and benefits of the proposed software are elaborated in section. Along with business process reengineering required at RSC in section.
2. Business process reengineering should be done considering the ‘as-is’ situation and ‘to be’ processes for RSC along with observing their effect on the critical factors of the business.
3. Software Development lifecycle should be followed step by step for successful transition and improved business targets. The phases are clearly stated in section
4. Analyse the changes required in the current system and outline the risks involved during the transition of old processes into the new automated system. section describes the change and risk management.
5. Post implementation activities should be diligently performed for continual improvement in the business profits and efficiency.
The proposed software solution would be an innovative approach to tackle the current crisis at RSC.
Contents
Cover Letter    1
Introduction    5
Background    5
Scope    5
The RSC- ERP System    6
Current needs    6
Problem Statement    6
Opportunities Statement    6
ERP- modules    6
Store Module    6
Customer Relationship Management Module    7
Accounting Module    7
Cloud-based ERP- Architecture    7
Examples    7
Benefits    7
Limitations    8
ERP Implementation    8
Methodology    8
Business Process Reengineering    9
Overview    9
Current “As Is”    9
“To Be” Business Processes    10
Information    10
Functional Requirements    10
Software Development Lifecycle- RSC- ERP System    10
Feasibility    10
Requirement Analysis and Design    10
Implementation    11
Testing    11
Maintenance    11
Change and Risk Management    11
Risks in BPR and ERP customisation    12
Conclusion    12
Post Implementation Activities:    13
References    13
Introduction
This report aims at discussing the need of a software-based solution for the target organization ‘Reebok Shoe Company’. The proposal for an enterprise resource planning solution is stated in the following section along with the expectations of the organization. The background, purpose and scope of the organization is clearly stated. It elaborates on how the proposed solution can achieve the predicted result. The architecture illustrates that performance and profits of the organization can be improved through its implementation. The report further states the change management and risk management of the system. At last, it points out the enhancements that may be considered to improve the system in future.
Background
Reebok Shoe Company is a business of shoe alteration services offered at five locations in Australia. Elizabeth Ross started the business 15 years ago and has its stores at Brisbane, Canberra, Perth, Adelaide and Melbourne being the head office. RSC offers services of quality formal shoes, shoe preservation, customization of shoes. It offers 24/7 pick-up and delivery service as well. The company has achieved substantial growth in previous years on the basis of its consistency in providing quality customer service.
Major assumptions made in reference to the organization’s current situation are
· Each of the five stores manages its own financial records
· Each store records customer details on their own
· Each store follows its own criteria to issue invoices to customers and charge payments.
The main purpose of proposing this solution for the target organization is that it has witnessed considerable growth in the customers that it caters. In previous years, the current system is unable to manage the quality of service due to the increase in number of customers. The system needs to introduce new techniques for information and process management among all the stores in order to evaluate the overall finances of the organization.
Scope
The scope of ERP Software for RSC includes various activities within its applications. The new system will be fully furbished to manage information about orders, delivery, customers and accounts. This system will deal with any inconsistency in recording the data hands-on and will manage the services and finances.
The RSC- ERP System
Introducing an enterprise resource planning system is an effective choice for managing businesses involving customized product sales and related services. The shoe sales and repair industry can easily be incorporated with ERP system to automate its critical functions. In the long run, an efficient ERP system will decrement the business cost and contribute in saving time.
Current needs
· Recording of customer information involving transaction details and personal details using ERP software instead of manual entry.
· Analysis of revenue and expense of each store of RSC
· Calculating profits from each store as well as combined profit margin of the organization
· Evaluating low/high margin services.
Problem Statement
The employees at each RSC store are unable to record the customer information. The organization stakeholders are unable to evaluate revenue and profit of the business as a whole through the current system. Manually recording the details is a time consuming and laborious process. A number of inconsistencies are seen in the data during busy periods of the year. This further negatively influences...