Assessment 1: Case Study 1 The objective of this section is to demonstrate 1.0 Plan and develop operational procedures Case Study 1 Attached for your information is a Standard Operation Procedure...

Assessment 1: Case Study 1

Case Study 1

Attached for your information is a Standard Operation Procedure (SOP) for manual handling. Named “The Six Steps of Lifting” this can be located with the National Training Dashboard under the banner of National Camper Trailers > Human Resources > WHS.

This is specifically a lift of a cardboard box weighing less than 10Kgs.

In your role as the Warehousing Manager at National Camper Trailers Pty Ltd. responsible for the Receival and Storage of materials and product, as well as despatch of completed products and accessories. The materials and products coming in from offsite manufacturers and suppliers.

Your Receival and Storage Team numbers ten employees and covers a diverse makeup of Male and Female, English speaking and English as a Second Language members.

The CEO has become aware of several Manual Handling class injuries among your staff. He has requested you to take some actions to ensure that we as a company are taking every effort to not hurt anyone entering our site.

From meetings to discuss this issue the first requirement we need is to create an SOP for Manual Handling of Cardboard Boxes 10 - 20Kgs, and Less than 10 Kg.

You must develop this report then up-load to your assessment. When developing this SOP take into account the following factors and account for each one in your SOP.

Question 1

Create a Manual Handling Operational Procedure for Stock movement for 10 - 20Kgs, and Less than 10 Kg.

a. Explain the Processes required for development/modification of operational procedures and identify and confirmed with relevant personnel and other units within National Camper Trailers?

b. Ensure that your SOP contains the following concepts, define them in relation to this operational procedure, and list the relevant personnel that would be involved to discuss and validate this SOP.

i. Scope

ii. Focus

iii. Extent

Question 2

Write a report which states the following in relation to the development of your SOP.

a. Based on the attachment SOP, was the current procedure evaluated to ensure development is not unnecessarily duplicating previous work.

b. What factors did you utilise and found likely to impact on the development process, identify them and the techniques you adopted for their incorporation into the SOP?

c. Show how you plan to trial the new operational procedures with a target group as required.

d. What KPIs are you able to develop to measure the effectiveness of the SOP?

e. Set up a plan to show how the SOP was developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace procedures

f. Review the document, specifically looking at version control.

g. Explain within the SOP how it was researched using a range of sources and provision is made to include user input and how you communicated effectively with others when developing and maintaining the SOP?

h. Detail here how you assessed risks and hazards related to developing and this SOP and ways of controlling the risks involved.

Assessment 2: Case Study 2

Case Study 2

The CEO has now requested a report based on the SOP you and your team developed to reduce manual Handling injuries in your department. He wants to incorporate the SOP into other areas of the business and requires to put this to other Department heads to discuss. He has asked you lead and compile another report to assist with this meeting. He has requested the following criteria be included within the report.

a. How would you plan the introduction of the SOP to for selected units’/job functions is planned with affected personnel to ensure understanding and the need for compliance?

b. How can we effectively introduce, induct and provide supervision to support personnel in implementing the new SOP?

c. What methods can we introduce to ensure that Personnel performance is monitored to ensure adherence to the SOP and to assess the requirement to modify the process?

d. After we have introduced the SOP to other work units, what form of feedback can be actively sought from personnel?

e. Why must we understand the resource availability including the competencies of individuals in the team/group when developing the SOP for ours and other work units?

f. Why do we need to have a contingency plan while developing the new SOP?

Assessment 3: Case Study 3

Case Study 3

Your Manual Handling SOP has now been in place within the work units of National Camper Trailers for 6 months. The CEO has come to your department with the latest Safety Figures. These figures show that the occurrence of Manual Handling injuries have decreased by 75 % since the incorporation of the SOP.

He wants these figures to continue to reduce in both your unit and the other units it is now in force in, but he has concerns that things could increase again if we are not vigilant. He asks you to look at systems that we can incorporate in all our SOPs to ensure that they don’t just sit in books. You need to answer for him the following questions. You can utilise the internet to alleviate his concerns.

a. How can you measure the Effectiveness of the SOPs are assessed against developed performance indicators?

b. What system can we put in place to ensure that our SOPs are modified/deleted as required, in accordance with evaluation mechanism and company requirements?

c. Whenever evaluations and changes are made to our SOPs how can we ensure that the relevant personnel are kept informed?

d. What can we do to ensure that our records, reports and recommendations are documented and system put in place to manage all of these changes.

Selecting and applying appropriate application of technology, information systems and procedures

Assessment 4: Short Answer Questions

Question 1

Explain why we need to develop Operational Procedures, listing some cases where an operational procedure could be required, such as working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Question 2

When operating electrical communications equipment within the industry how can you ensure that you are utilising the equipment correctly?

Question 3

When monitoring work activities in terms of planned schedule planning or organising, how can you prioritise work for yourself and others within the industry?

Question 4

With reference to your developed procedure, what are some of the Codes of Practice, Regulations and Licences you may have to comply with?

Question 5

Now that you have developed this procedure: -

a. How would you identify the risks and hazards that can occur within its operation?

b. How can you assess the competencies within the workgroup to manage this procedure?

Question 6

When developing your procedure from Case Study 1, who would you obtain expertise from to ensure that your procedure complies with practices, regulations and standards?

Question 7

When drafting your procedure what rules did you take into effect? Give a brief description of why you followed these rules.

Question 8

Why should you monitor the introduction of this procedure and long term after introduction?

Question 9

In your business or workplace where would your procedures be stored?

Question 10

Now that you have developed your procedure, what systems could you put in place to record future changes, auditing, and ongoing assessment of this procedure?

Question 11

When working within the Transport and Logistics industry why must we select and apply appropriate application of technology, information systems and procedures

Question 12

It important within the Transport and Logistics industry to be able to read and interpret transport and logistics schedules, inventories, regulatory requirements, customer instructions, workplace procedures and manuals relevant to developing and maintaining operational procedures.

From the National Training Banner, you can access some of the above documents for National Camper Trailers, as a manager / Leading Hand within this industry you must be able to analyse these documents. In NCT you can find the HR heading there are several documents under this banner, select one and complete a short report on this document and interpret the meaning and use of this document.

Question 13

State and explain an occasion when you needed to show application of current competencies within the functional activities of your role and application of relevant Australian standards and associated certification requirements

Question 14

In your current role you would necessitate interaction with business policies, procedures and plans including procedures for outsourcing components of operations and engaging additional resources, detail briefly how this is achieved.

Question 15

As a manager working in the Transport and Logistics industry can you explain how you would use your knowledge of operational procedures to handle an issue dealing with: -

a. resolution and grievance

b. equipment applications, capacities, configurations, safety hazards and control mechanisms

Question 16

Again as a manager working in the Transport and Logistics industry can you explain how the requirement and importance of focusing operations systems, resources, management and workplace operating systems.

Question 17

What is the importance of licence and permit requirements relevant to transport and logistics operations?

Question 18

Problems may occur when developing and maintaining operational procedures for transport and logistics enterprises and so what action that can be taken to resolve or report these problems?

Question 19

When working within the T & L industry it is imperative that we have a clear understanding of regulations, codes of practice and legislative requirements including local and international regulations relevant to transport and logistics operations and the Australian Dangerous Goods (ADG) Code where applicable, why is this so?