Ask the complaints manager in your organisation if you may see the complaints book and, if you can, see how an individual complaint has been followed up. (Remember the duty of confidentiality.) Access...

Ask the complaints manager in your organisation if you may see the complaints book and, if you can, see how an individual complaint has been followed up. (Remember the duty of confidentiality.)

Access the reports of the Health Service Commissioner on its investigations of NHS complaints and consider the extent to which any of its recommendations could apply in your organisation.