As a help-desk technician, list four good detective questions to ask if a user calls to say, My computer wont boot. A user tells you that Microsoft Word gives errors when saving a file. What should...

As a help-desk technician, list four good detective questions to ask if a user calls to say, “My computer

won’t boot.”

A user tells you that Microsoft Word gives errors when saving a file. What should you do first?

a. Install Windows updates, which also include patches for Microsoft Word.

b. Ask the user when the problem first started.

c. Ask the user to save the error message as a screen shot the next time the error occurs and email it to you.

d. Use Task Manager to end the Microsoft Word program.