Answer all the questions
customs of one's own group.
A) Cultural context
B) Stereotyping
C) Ethnocentrism
1) ________ is the tendency to judge all other groups according to the standards, behaviors, and
D) Ethical lapse
E) Ethical dilemma
1) Assigning a wide range of generalized—and often inaccurate—attributes to an individual on
the basis of membership in a particular group, without considering the individual's unique
characteristics is referred to as ________.
A) ethical lapse
B) cultural competency
C) profiling
D) cognitive dissonance
E) stereotyping
2) Which of the following is a guideline for improving intercultural communication?
A) Consider aspects like personal appearance when trying to judge a person.
B) Avoid using sources like travel guidebooks to learn about a culture.
C) Recognize your own cultural biases.
D) Always assume that others will think, believe, and behave as you do.
E) Do not tolerate ambiguity of any kind.
3) Which of the following is a guideline for improving intercultural communication?
A) Consider aspects like personal appearance when trying to judge a person.
B) Be flexible and be prepared to change your habits and attitudes.
C) Avoid using sources like travel guidebooks to learn about a culture.
D) Always assume that others will think, believe, and behave as you do.
E) Do not tolerate ambiguity of any kind.
4) Which of the following is a guideline for improving intercultural communication?
A) Consider aspects like personal appearance when trying to judge a person.
B) Do not tolerate ambiguity of any kind.
C) Avoid using sources like travel guidebooks to learn about a culture.
D) Always assume that others will think, believe, and behave as you do.
E) Avoid ethnocentricity and stereotyping
5) When writing for multilingual audiences, you should ________.
A) use slang and jargon
B) spell numbers out instead of using figures
C) use transitions generously
D) use abbreviations extensively
E) use long paragraphs and sentences
6) When writing for multilingual audiences, you should ________.
A) use slang and jargon
B) spell numbers out instead of using figures
C) use transitions sparingly
D) use abbreviations carefully
E) use long paragraphs and sentences
7) When writing for multilingual audiences, you should ________.
A) use slang and jargon
B) use figures instead of spelling out numbers
C) use transitions sparingly
D) use abbreviations generously
E) use long paragraphs and sentences
8) When writing for multilingual audiences, you should ________.
A) use slang and jargon
B) spell numbers out instead of using figures
C) use transitions sparingly
D) use abbreviations generously
E) rely on specific terms and concrete examples to explain your points
9) Jeremy is a manager at the telecommunication customer care branch of a leading router
manufacturing company based in the U.S. He argues that hiring native speakers of English will
ensure higher customer satisfaction and better customer care service. Which of the following, if
true, weakens his argument?
A) Workers are more productive when managers communicate in their native language.
B) English fluency and accent modification are an integral part of training for customer care
executives.
C) Global firms promote talented executives who can work in a multicultural diverse
environment.
D) In the U.S., minorities are the fastest growing consumer group holding $3 trillion buying
power.
E) Non-native speakers of English bring diversity to the workplace.
10) Which of the following is an effective tip for speaking with multilingual audiences?
A) Ask questions like "Is this too difficult for you?" to ensure understanding.
B) Adapt your conversation style to the other person's.
C) Make multiple points at a time.
D) Don't repeat your points.
E) Look for nods and smiles to ensure your audience is understanding your message.
11) Which of the following is an effective tip for speaking with multilingual audiences?
A) Ask questions like "Is this too difficult for you?" to ensure understanding.
B) Look for nods and smiles to know if your audience is understanding your message.
C) Make multiple points at a time.
D) Don't repeat your points.
E) Learn important phrases in your audiences language.
12) Which of the following is a tip for speaking with multilingual audiences?
A) Ask questions like "Is this too difficult for you?" to ensure understanding.
B) Don't repeat your points.
C) Make multiple points at a time.
D) Do not assume the audience's smiles and nods to be a sign that they understood your point.
E) Avoid checking frequently for comprehension.
13) ________—which involves inviting input from groups of people inside or outside the
organization—gives companies access to a much wider range of ideas, solutions to problems,
and insights into market trends.
A) Ethnocentrism
B) Crowdsourcing
C) Applicant Tracking systems
D) Speech synthesis
E) Scaffolding
14) Advanced systems for videoconferencing can feature telepresence, a technology that allows
you to ________.
A) view video images that are life-sized and extremely realistic
B) convert email and IM into voice messages
C) automatically forward incoming calls
D) contribute to and edit the same document from remote locations
E) hold meetings in virtual worlds like Second Life
15) In order to use communication technology effectively, you should NOT ________.
A) use the powerful filtering and tagging capabilities of your system
B) let technology overwhelm the communication process
C) connect with people face-to-face frequently
D) limit your presence on online social networks
E) try to control the number and types of messages you receive
16) Which of the following examples correctly illustrates the difference between what constitutes
a communication medium and a communication channel?
A) A telephone is a medium, while a voice message is a channel.
B) A cell phone is a medium, while a text message is a channel.
C) A shipping company is a medium, while a printed report is a channel.
D) A podcast is a medium, while an intranet is a channel.
E) The Internet is a medium, while a Twitter tweet is a channel.
17) The traditional nature of much business communication was primarily defined by a
publishing or broadcasting mindset. Which of the following scenarios best reflects this mindset?
A) A company airs advertisements during the Super Bowl to raise its visibility.
B) A company publishes a blog to keep customers informed of the company's activities.
C) A company CEO uses Twitter to interact directly with individual employees.
D) A company opens a Facebook account to connect with a younger audience.
E) A company holds a townhall-style meeting to respond to employee concerns.
18) The ________ is interactive, conversational, and usually open to all who wish to participate;
audience members are not passive recipients of messages but active participants in a
conversation.
A) publishing mindset
B) basic eight-step communication model
C) social communication model
D) broadcasting mindset
E) Business Communication
19) Which of the following is a tendency of Business Communication 1.0?
A) reactive
B) information hoarding
C) permission
D) information sharing
E) high message frequency
20) The most important element of audience-centered communication is ________.
A) etiquette
B) dialog
C) permission
D) discussion
E) high message frequency
21) Which of the following is a tendency of Business Communication 2.0?
A) resistive
B) information hoarding
C) planned
D) unidirectional
E) high message frequency
22) Business Communication 2.0 tends to be ________.
A) resistive
B) isolated
C) dynamic
D) structured
E) unidirectional
23) Business Communication 1.0 tends to be ________.
A) reactive
B) conversational
C) amorphous
D) isolated
E) multidirectional
24) Which of the following is a tendency of Business Communication 2.0?
A) unidirectional
B) egalitarian
C) resistive
D) structured
E) information hoarding
25) Which of the following is a tendency of Business Communication 2.0?
A) lecture
B) one to many
C) influence
D) control
E) static
26) Which of the following is a tendency of Business Communication 2.0?
A) permission
B) hierarchical
C) one to many
D) control
E) few channels
27) Business Communication 2.0 tends to be ________.
A) structured
B) hierarchical
C) unidirectional
D) reactive
E) intrusive
28) Business Communication 2.0 tends to be ________.
A) amorphous
B) hierarchical
C) unidirectional
D) structured
E) intrusive
29) Which of the following is a disadvantage of the social communication model?
A) It is hierarchical.
B) The number of channels is limited in this model.
C) The frequency of messages on this model is relatively low.
D) It blurs the line between personal and professional lives.
E) It is unidirectional.
30) Which of the following is a disadvantage of the social communication model?
A) It is hierarchical.
B) It is static.
C) It can lead to information overload.
D) The frequency of messages is relatively low.
E) It is unidirectional.
31) Which of the following is a disadvantage of the social communication model?
A) It is hierarchical.
B) It is static.
C) It is unidirectional.
D) The frequency of messages is relatively low.
E) It presents information security