Anita Juarez, the office administrative medical assistant, speaks privately with Jane O’Hara, the office manager and the person responsible for personnel. Anita has a suspicious lump in her breast....

Anita Juarez, the office administrative medical assistant, speaks privately with Jane O’Hara, the office manager and the person responsible for personnel. Anita has a suspicious lump in her breast. She has seen both her internist and a surgeon for evaluation. Next week, she will have the lump removed, perhaps even a complete mastectomy. Anita is concerned about the time she will need to be away from the office.

1. Identify the first and immediate concerns to be addressed.

2. What action might be taken to help both Anita and the office manager address these concerns?

3. Is it helpful to plan for the best results, the worst results, or both?