After teaching a group of students who are volunteering for a local crisis hotline, the nurse judges that further education about crisis and intervention is needed when a student states which of the...

After teaching a group of students who are volunteering for a local crisis hotline, the nurse judges that further education about crisis and intervention is needed when a student states which of the following?

1. “Callers to a crisis line use this service when they're overwhelmed and exhausted.”

2. “People use crisis hotlines when they're in the most pain and nothing is working for them.”

3. “Most people in crisis will be calling the line once every day for at least a year.”

4. “One benefit is that a person will know how to handle stressful situations better in the future.”