Actually the assignment is for Agent representative Victoria and its short question answer.
Microsoft Word - AT Agent's Rep NREL.docx ASSESSMENT TASKS CPP40307 CERTIFICATE IV IN PROPERTY SERVICES (REAL ESTATE) A G E N T ’ S R E P R E S E N T A T I V E C P P D S M 4 0 0 7 A I d e n t i f y l e g a l a n d e t h i c a l r e q u i r e m e n t s o f p r o p e r t y m a n a g e m e n t t o c o m p l e t e a g e n c y w o r k C P P D S M 4 0 0 8 A I d e n t i f y l e g a l a n d e t h i c a l r e q u i r e m e n t s o f p r o p e r t y s a l e s t o c o m p l e t e a g e n c y w o r k C P P D S 4 0 8 0 A W o r k i n t h e r e a l e s t a t e i n d u s t r y ASSESSMENT QUESTIONS Assessment Task 1: Short answer questions Use the fields provided to answer the following questions. The space provided should help give you an idea of the desired level of detail your assessor is seeking. Ensure you do not complete this document in a web browser such as Chrome, Safari, Microsoft Edge or similar as your responses entered will not be saved using these applications. Question 1 Describetheagency-principalrelationship.Whataretheagent’sresponsibilitiesinthisrelationship? ASSESSMENT TASK 1 Question 2 Definethefollowingroles. a) Realestateagent _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) Agent’srepresentative _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) Officerineffectivecontrol _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 3 a) Whichlegislationdescribesthekeylicensingandeligibilityrequirementsforagencystaffinyourstateorterritory? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) Listtheeligibilityrequirementsforestateagentslicenseandagentrepresentative’slicenseinyourstateorterritory. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ ASSESSMENT TASK 1 ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ c) Identifyandlistthelegislationrelatingtothefollowing: § anti-discriminationandequalemploymentopportunity § consumerprotectionandtradepractices § environmentalissues § OHS § privacy § propertymanagement. ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ d) Listthelegislativeandindustryrequirementsinyourstateorterritorythatregulatetheethicalandstandardofconduct realestateagentsandrealestaterepresentatives. ASSESSMENT TASK 1 ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ e) Explaintheintentionofthefollowinglegislation: § PrivacyAct1988(Cth) § EqualOpportunityAct2010 § AustralianConsumerLawandFairTradingAct2012 ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ ASSESSMENT TASK 1 f) Listthelegislationthatcoverspropertysalesinyourstateorterritory. Commonwealth Yourstateorterritory g) Discusstheprofessionalconductstandardsthatagentsareboundbyinrelationtopropertysales. ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ ASSESSMENT TASK 1 Question 4 Whatisan‘Authoritytoact’? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 5 Forthefollowingquestions,youmustrefertothecorrectsectionoftherelevantActinyourstateorterritory. a) Whatislicencelending? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _b) Whatarethepenaltiesforlicencelending? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) WhatisaVendor’sStatement?TowhichsectionoftheActinyourstateorterritorydoesitrelate?Whatinformation doesitcontain? ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ ASSESSMENT TASK 1 d) ExplainthefollowingrightsanddutiesoflandlordsandtenantsasdefinedintherelevantActinyourstateorterritory. YoumustidentifytherelevantsectionoftheActwhererequired. § Quietenjoyment ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ § Whatarethetenant’sresponsibilitiesanddutiesundersections59-64oftheAct? ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ § Explaintherightsofentrytotheproperty.Whataretheobligationsforboththelandlordortheiragentandthe tenant? ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ § Whencanpropertyinspectionsbecarriedoutonaleasedproperty?Whatconditionsmustbemetpriortothe inspection? ASSESSMENT TASK 1 _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ e) WhichsectionsoftherelevantActinyourstateorterritoryrelatetolocksandkeys?Summarisetheregulations. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 6 Forthefollowingquestions,youmustrefertothecorrectsectionoftherelevantActinyourstateorterritory. a) Whatiscommissionsharing? b) Inwhichcircumstancesshouldcommissionsharingbedisclosed? a) Inwhichcircumstancesisdisclosurenotrequired? ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ ASSESSMENT TASK 1 Question 7 a) Explainanagent’sliabilityforbreachofcontractandnegligence. b) Whatpenaltiesmaybeappliedunderlegislationforbreachofcontractornegligence? ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ ASSESSMENT TASK 1 Question 8 Whatlegislationmustemployerscomplywithinregardstoconditionsofemployment?ThinkaboutCommonwealth legislationandthatofyourstateorterritory. _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ __________________________________________________________________________________________________ Question 9 a) Whatisthepurposeofatrustaccount? b) Whatarethemainlegislativecontrolsontrustaccounts? c) Providethreeexamplesofmoniesthatmustbekeptina trust account. ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ ASSESSMENT TASK 1 Question 10 Attimesyouwillrequirespecialistadviceregardingaspectsofyourroleanddealingwithclients.Listsomeofthepeoplewho couldprovidethisadvice. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 11 a) Whatisthelegislationrelatingtoconsumerprotection?Brieflydescribetheintentofthelegislation. ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ ASSESSMENT TASK 1 b) Whatarethemainrequirementsofprivacylegislation? Question 12 a) Identifyandlisttheopportunitiesavailableforcontinuingprofessionaldevelopment. b) Whyisitnecessarytocontinuetoundertaketraining? ASSESSMENT TASK 1 Question 13 IdentifyandlistCommonwealthlegislationandthelegislationofyourstateorterritoryrelatingtotheareasbelow.Think aboutpropertymanagementandsalesinyourresponse. Anti-discriminationandequalemployment opportunity Consumerprotection,fairtradingandtrade practices Employmentandindustrialrelations Financialmanagement OHS Privacy Question 14 Identifyaminimumoffourrisksthatmayimpactonanagency.Outlinethestrategiesthatyouwouldrecommendtomanage eachrisk. Risk Strategies ASSESSMENT TASK 1 Risk Strategies Question 15 a) Whatispropertymanagement?Whatistherelationshipbetweenpropertymanagementandassetmanagement? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) Whataretherolesandresponsibilitiesofpropertymanagers? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) Explaintheroleandresponsibilitiesofasalespersoninrelationtopropertysales. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ ASSESSMENT TASK 1 ______________________________________________________________________________________________________ _Question 16 a) Listlegislativeandindustryrequirementsthatregulatetheethicalandstandardofconductrealestateagentsandreal estaterepresentatives. b) Explaintheintentionofthefollowing: PrivacyAct1988(Cth) Equalopportunity/anti-discrimination legislationinyourstate/territory Consumerlaw/fairtradinglegislationinyour state/territory ASSESSMENT TASK 1 Question 17 Brieflyexplaintherolesofthefollowingagenciesinyourstateorterritory: § Consumeraffairs/fairtrading § CivilandAdministrativeTribunal § Equalopportunity/humanrights/anti- discrimination § Residentialtenanciesbondauthority/ board § SmallBusinessCommissioner ASSESSMENT TASK 1 Question 18 a) Explainanagent’sliabilityforbreachofcontractandnegligence. b) Whatpenaltiesmaybeappliedunderlegislationforbreachofcontractornegligence? c) Whatstrategiescouldyouimplementinthecaseofadisputebetweenatenantandlandlord? Question 19 Listthefourtypesofleases (properties for lease)thatanagentmayberesponsiblefor. ASSESSMENT TASK 1 Question 20 a) Explainthemeaningof‘listing’. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) Whatmethodscanyouusetoprospectpropertiesforlistings?(Considerbothpropertymanagementandsalesinyour response.) _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) Beforelistingapropertyforsale,whatinformationdoyouneedtogather? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 21 a) Describetypesofleasingandmanagingauthority. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ ASSESSMENT TASK 1 b) Whatisthepurposeofa‘landlord’sinstruction’form?Whatinformationdoesitcontain? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 22 Howareagent’sfeescalculatedinregardstoleases?Whatfeescananagentclaim? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 23 a) Listthestatutoryandagencyleasingdocumentsthatarerequiredthroughoutaresidentialtenancy. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) Listthestandardformsanddocumentsrequiredforsellingaproperty. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ ASSESSMENT TASK 1 Question 24 ExplaintherequirementsofaconditionreportasdescribedintherelevantActforyourstateorterritory.Whatarethe penaltiesfornon-compliancewiththerelevantsection?' Question 25 a) Whatisthemaximumbondpayable?RefertothespecificsectionoftherelevantActforyourstateorterritoryand explainanyexceptions. ASSESSMENT TASK 1 _______________________________________________________________________________________________________ b) Explaintheprocessforreceiving,recordingandlodgingbondsandsecuritydeposits. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) What/whoregulatestheestablishmentandmanagementoftrustaccounts? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ d) Whatfinancialrecordsarerequiredbythelandlord from the agency? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ ASSESSMENT TASK 1 e) WhocansignatrustchequeorapproveanEFTforatrustaccount? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 26 RefertotherelevantActinyourstateorterritoryregardingpropertymanagementandanswerthefollowingquestions. a) Whoisresponsibleformaintainingthepremises? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _b) Howshouldlandlordsrespondtoarequestforurgentrepairs? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _c) Whatisanurgentrepair,asdefinedintheActforyourstateorterritory? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ ASSESSMENT TASK 1 Question 27 a) Listthreewaysinwhichaleasemaybeterminated. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) Whatperiodofnoticemustbegiventothetenantinthefollowingsituations? § Theownerintendstosellthepropertywithvacantpossession § Thepropertywassubletwithoutthelandlord’sconsent § Non-paymentofrentfor14daysormore § Thelandlord’sdaughterismovingintothehouse. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) Whatistheprocessforservingnotices? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ d) Whatstatutoryandagencydocumentsarerequiredtobecompletedtoterminateatenancy _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ e) Underwhatcircumstancescanalandlordclaimallorpartofthebond? _______________________________________________________________________________________________________ ASSESSMENT TASK 1 _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 28 Explainthefollowingterms: a) Freeholdorfeesimple _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) Leasehold _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) Stratumtitle _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ d) Stratatitle _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ e) Soleowner _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ f) Jointtenants _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ g) Tenantsincommon ASSESSMENT TASK 1 ______________________________________________________________________________________________________ _ Question 29 a) WhatisaCertificateofTitle? b) WhatinformationdoesaCertificateofTitleinclude? Question 30 a) Listthedifferenttypesofmethodsusedforselling/listingproperty for sale. b) Whatfactorsinfluencethechoiceofmethodforselling? ASSESSMENT TASK 1 c) Whatarethebenefitsandlimitationsofsellingbyauctionandbyprivatesale? Auction Privatesale Benefits Benefits Limitations Limitations Question 31 a) Whatisanauthoritytosell? _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _b) Explainthefollowingauthorities: ASSESSMENT TASK 1 Generalauthority Exclusiveauthority c) Whatmustbeincludedinanauthoritytosell? Question 32 Whatarethelegislativerequirementsandstandardsinyourstateorterritoryregulatingcommissionsinrelationtosaleof property? ASSESSMENT TASK 1 ASSESSMENT TASK 1 Question 33 Whatistheprocessforsettlingthesaleofproperty?Youmayrefertospecificagencyproceduresorgeneralprocesses. Question 34 RefertotheActforyourstateorterritorythatcoversthesaleofland.Identifythedivisionandsectionsthatrelatetothe processesforreceiving,receipting,recording,bankingandreleaseofdepositmonies from an agency trust account. ASSESSMENT TASK 1 Question 35 Imagineyouareextremelybusyanddonothavethetimetodoallyourtasksbytheallocateddeadlines.Describehowyou woulddecidewhattaskstodelegatetoothersinyourworkteam. Question 36 Whyisimportanttokeeplinesofcommunicationopenwithyourmanager/supervisoratalltimes? Question 37 Howwouldyourolemodelaprofessional,positiveimageandcontributeeffectivelytoyourworkplace?Thinkoffourways. ASSESSMENT TASK 1 Question 38 Writedowntwobarrierstocommunicationthatyouthinkmighthappenintheworkplace,oryouhaveseenoccurinthe workplace.Foreachproblem,writedownthecauseandwhatyouwoulddotorespondtotheproblem. Communicationproblem1: Cause Complaints Howtorespondtothe problem Communicationproblem2: Cause Howtorespondtothe problem Text2: Text3: Text4: Text6: Text7: Text8: Text9: Text10: Text11: Text12: Text13: Text14: Text15: Text16: Text17: Text18: Text19: Text20: Text21: Text22: Text23: Text24: Text25: Text26: Text27: Text29: Text30: Text31: Text32: Text33: Text34: Text35: Text36: Victoria has had an Equal Opportunity Act since 1977. The current Act is the Equal Opportunity Act 2010 (External link) Text37: The Competition and Consumer Act 2010 (CCA) covers most areas of the market: the relationships between suppliers, wholesalers, retailers, and consumers Text38: employers have responsibilities to provide fair and safe working conditions under Victoria's Occupational Health and Safety Act 2004, as well as federal laws such as the: Fair Work Act 2009. Workplace Gender Equality Act 2012. Privacy Act 1988 Text39: Financial Management Act 1994 Text40: the Occupational Health and Safety Act 2004 (OHS Act Text41: n Victoria, the Privacy and Data Protection Act 2014 (PDP Act Text42: Text43: Text44: Text45: Text46: Text47: Text48: Text49: Text50: Text51: Text52: Text53: Text54: Text55: The Privacy Act 1988 (Privacy Act) was introduced to promote and protect the privacy of individuals and to regulate how Australian Government agencies and organisations with an annual turnover of more than $3 million, and some other organisations, handle personal information. Text56: he legislation protects people from discrimination on the basis of their individual attributes in certain areas of public life, and provides redress for people who have been discriminated against. It also aims to eliminate, as far as possible, discrimination, sexual harassment and victimisation Text57: ts purpose is to enhance the welfare of Australians by promoting fair trading and competition, and through the provision of consumer protections. Broadly, it covers: product safety and labelling. unfair market practices Text58: Text59: Text60: Text61: Text62: Text63: Text64: Text65: Text66: Text67: Text68: Text69: Text70: Text71: Text72: Text73: Text74: Text75: Text76: Text77: Text78: Text79: Text80: Text81: Text82: Text83: Text84: Text85: Text86: Text87: Text88: Text89: Text90: Text91: Text92: Text93: Text94: Text95: Text96: Text97: Text98: Text99: Text100: Text101: Text102: Text103: Text104: Text105: Text106: Text107: Text108: Text109: Text110: Text111: Text112: Text113: Text114: Text115: Text116: Text117: Text118: Text119: Text120: Text121: