Actually I have already done the assignment 1, then You have to do assignment 2 3 and 4 in that document.
Student Assessment Tasks SITXHRM009 Lead and manage people First published 2020 RTO Works www.rtoworks.com.au
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[email protected]. Hospitality Works is a series of training and assessment resources developed for qualifications within the Tourism, Travel and Hospitality Training Package. Contents Introduction4 Assessment for this unit4 Preparing for assessment4 Assessment Task 1: Knowledge questions6 Information for students6 Questions7 Assessment Task 1: Checklist9 Assessment Task 2: Team planning meeting12 Information for students12 Activities13 Assessment Task 2: Checklist17 Assessment Task 3: Team work plan project19 Information for students19 Activities20 Assessment Task 3: Checklist23 Assessment Task 4: Reward and recognition project24 Information for students24 Activities25 Assessment Task 4: Checklist27 Final results record28 Introduction Welcome to the Student Assessment Tasks for SITXHRM009 Lead and manage people. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Hospitality Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully. Assessment for this unit SITXHRM009 Lead and manage people describes the performance outcomes, skills and knowledge required to lead and manage people including in teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership. For you to be assessed as competent, you must successfully complete four assessment tasks: Assessment Task 1: Knowledge questions – You must answer all questions correctly. Assessment Task 2: Team planning meeting – You are required to conduct a team meeting involving brainstorm to develop ideas for the case study business. Assessment Task 3: Team work plan project – You are required to develop a team work plan from the notes you took in the previous activity and conduct a training session for a team member. Assessment Task 4: Reward and recognition project – You are required to research and report on reward and recognition schemes that can be implemented for the case study business. Preparing for assessment Please read through all of the assessment tasks and related documents carefully before you get started. Ensure that you have everything that you need and seek clarification from your trainer, assessor or workplace supervisor if you have any questions. Supporting resources: Supporting resources include templates, journals, workbooks and portfolios which can be used to support you in providing evidence of your competence. Your assessor will provide you with these documents before you begin your assessment tasks. For this unit, the supporting resources comprise: Team Work Plan Template (Assessment Task 2) Team Work Plan Template (Assessment Task 3) Once you have read through the assessment tasks and are satisfied that you are clear on the requirements and submission dates, complete and sign a Student Assessment Agreement. Your assessor will countersign the agreement and keep it on file. You will find a Student Assessment Agreement in Appendix B of your Hospitality Works Student User Guide or your RTO will provide you with one. Remember to check your Hospitality Works Student User Guide for information about: SITXHRM009 Lead and manage people Student Assessment Tasks Rockford College-SAT-V1.1Page | 2 Rockford International College Pty Ltd T/A Rockford College Level 3, 633 Princes Highway, Rockdale, NSW 2216 ABN: 47636979667|RTO Code: 45650 | CRICOS Provider Code: 03882C Phone: +61285935200 | Email:
[email protected] | Web: www.rockford.edu.au submitting assessments assessment appeals re-assessment guidelines responding to written questions. Assessment Task 1: Knowledge questions Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you: review the advice to students regarding answering knowledge questions in the Hospitality Works Student User Guide comply with the due date for assessment which your assessor will provide adhere with your RTO’s submission guidelines answer all questions completely and correctly submit work which is original and, where necessary, properly referenced submit a completed cover sheet with your work avoid sharing your answers with other students. i Assessment information Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on: where this task should be completed the maximum time allowed for completing this assessment task whether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. Questions Describe the importance of each of the following tasks completed by supervisors and managers. Provide a specific example for each. a. Decision making b. Delegating tasks c. Monitoring staff d. Planning and organising For each of the following information, explain why it is important for supervisors and managers to provide this to staff. a. organisation performance b. changes in organisational policies c. marketing information and targets d. overall organisational objectives e. plans for new equipment f. rationale for management decisions g. technology updates h. training developments Explain the importance of the following in relation to being part of a work team. a. adhering to policies and procedures b. cooperative and open communication c. understanding the nature and scope of work d. forming relationships with others in the workplace and understanding interdependent areas of activity e. understanding reporting requirements Explain how each of the following can assist in developing individuals at work. a. change in job responsibilities b. external training and professional development c. formal promotion d. internal training and professional development e. opportunity for greater autonomy or responsibility Describe the key features of the following leadership styles: a. Laissez-Faire b. Autocratic c. Democratic Describe three ways that open and supportive communication can be established in a workplace. Describe three characteristics of an effective leader. Outline three principles of team work. Outline three characteristics of effective teams. Outline three benefits of effective team work. Explain three roles that a team member may assume within a team. Explain three attributes needed of team members Explain two different ways that a team can be organised. Outline three problems that can occur within a team. Explain how motivation assists in the management of individuals and teams at work. Identify two theories of motivation and how this applies to managing individuals and teams. Explain how group dynamics can impact on successful team management. Describe how each of the following recognition and rewards can assist with effective leadership of staff. a. acknowledging individual good performance to the whole team b. incentive initiatives c. informal acknowledgement d. presenting awards e. written reports to management Outline two types of organisational plans and the steps needed to plan each. Assessment Task 1: Checklist Student’s name: Did the student provide a sufficient and clear answer which met the requirements of the assessor marking guide? Completed successfully? Comments Yes No Question 1 a Question 1 b Question 1 c Question 1 d Question 2 a Question 2 b Question 2 c Question 2 d Question 2 e Question 2 f Question 2 g Question 2 h Question 3 a Question 3 b Question 3 c Question 3 d Question 3 e Question 4 a Question 4 b Question 4 c Question 4 d Question 4 e Question 5 a Question 5 b Question 5 c Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 Question 13 Question 14 Question 15 Question 16 Question 17 Question 18 a Question 18 b Question 18 c Question 18 d Question 18 e Question 19 Task outcome: Satisfactory Not satisfactory Assessor signature: Assessor name: Date: Assessment Task 2: Team planning meeting Information for students As the manager for a case study organisation, you are required to conduct a team meeting. At the meeting, the team will brainstorm and develop ideas for activities that can be developed to meet strategic goals and objectives. You will need access to: your learning resources and other information for reference your Team Work Plan Template space for a meeting roleplay participants. Ensure that you: review the advice to students regarding responding to written tasks in the Hospitality Works Student User Guide comply with the due date for assessment which your assessor will provide adhere with your RTO’s submission guidelines answer all questions completely and correctly submit work which is original and, where necessary, properly referenced submit a completed cover sheet with your work avoid sharing your answers with other students. i Assessment information Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on: where this task should be completed how your assessment should be submitted. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. Activities Complete the following activities. Carefully read the following scenario. You are the manager of a busy café within the Blue Healer Hotel and Spa. Apart from you and the owner, there is a full-time chef named Navneet, two sou chefs, two part-time kitchen porters and casual wait staff employed. The casual wait staff are from the local area and are mostly university students or high school students working part-time shifts. The team is tight knit and work well together. The casual wait staff visit the café socially sometimes and the culture is one of sharing and helping each other out when needed. The café’s vision is to be the most popular café within the local region renown for it’s amazing local food and service and vibrant atmosphere. It’s mission is to grow the café and it’s popularity by strong leadership, sound communication and the provision of a clear strategic direction that ensures it’s a great place for staff to work; it provides food and beverages that the public wants with a focus on local produce and sustainable practices; and it becomes known for its vibe and atmosphere. Values listed in its Strategic Plan include: Operating with trust and integrity with each other, as well as with employees and the community. Customer focus through appreciation of interests and passion for food that is local, healthy and delicious and sustainably sourced. Camaraderie through recognising the superior strength and efficiencies of good team work Innovation through best practice and change Openness and transparency in communicating with our employees, customers and the broader community. The organisation has adopted three key strategic goals is to improve local interest in the community and not just rely on the hotel guests for revenue, specifically to: increase local traffic by 25% in the new upcoming financial year develop and implement a “specials or loyalty” program to use as the basis of weekly advertising in the local area provide entertainment to encourage people to stay longer. A key approach to achieve these will be to establish relationships with local talent to provide entertainment and increase advertising locally. The owner has asked you to develop a team work plan that will include a range of tasks and activities that the café’s staff can carry out over the next twelve months to achieve the key strategic goals and objectives. In order to develop a plan that will be enthusiastically adopted by the team, you are to conduct a meeting with the staff to inform them of the new key goals, and to workshop innovative ideas they may have that could help the business achieve them. With the participation of the staff, you are to translate their ideas into actions that they will then carry out. 1. Prepare for a meeting with the team. The meeting will provide an opportunity for all