Answer To: Accounting, Behaviour and Organisation Assessment 3: Business Report This is an individual...
Preeti answered on Oct 03 2021
Business Report: Louis Vuitton
Executive Summary
The underlying assignment aims at discussing a company’s strategy with detailed explanation of current competitive strategy, three key success factors, and evaluating suitability of firm’s choice of current competitive strategy. The discussion is focussed on Louis Vuitton where it is discussed in detailed terms the company growth, market share and current competitive strategy. It helps in knowing current market position and standing of the company in fashion and luxury industry. The discussion is then switched to internal analysis where balanced scorecard is used for assessing internal competitiveness of the firm. The four measures in terms of customer, financial, learning and internal process is discussed along with recommended measures to be implemented.
Introduction
Louis Vuitton is selected which is abbreviated and known as LV, as a French fashion house engaged in preparing luxury and leather goods such as jewellery, fashion accessories, shoes, sunglasses and books. LV is one of the world’s leading international fashion houses that sell its products through several channels such as standalone boutiques, lease departments, e-commerce channel, and high-end department stores. LV is positioned as one of the world’s most valuable luxury brand having operations in more than 50 countries with 460 stores around the world (Record Results for LVMH in 2019).
Section 1: Analysing company’s strategy:
The current competitive strategy of LV is analysed and evaluated on underlying grounds:
a) Describing company and industry within which it operates
Louis Vuitton operates in the industry of luxury and fashion market where it achieved recorded revenue of 53.7 billion Euros in 2019, higher than 15% from previous years (Singh, 2020). In the same token, revenue growth of the company also grew by 10%. As per the financial statement of 2019, LV has reported good growth in the market of Europe, United States, and Asia. LV’s fashion and leather goods sector also achieved good sales rise of 20%, along with perfumes and cosmetics, watches and jewellery business group (Singh, 2020). The distribution network of the company also continue to grow as LV decided to open more than 100 new stores along with renovation plan of its flagship stores. The year 2019 has reported several strategic highlights and contributed company in increasing its market share. The growth rate of LV is particularly strong in Asia and the Middle East, as well, online sales is also growing rapidly around the world (Record Results for LVMH in 2019).
In 2019, LV has opened its ‘private apartments’ for giving users a kind of personalised shopping service. Online or digital platform of LV is also progressing well, with an increasing addition of international clientele. In light of this, LV seems quite confident for continuing its growth momentum across all business groups and units in the year 2020 (16% revenue growth in the first nine months of 2019). It will continue pursuing the strategy of developing brands through paying attention on innovation and investments, as well as, adding new quality in their products and distribution network.
b) Current competitive strategy
LV operates on the current competitive strategy of differentiation where it strives to explore new horizons, inventing new product designs, concepts and ideas for exceeding customers’ expectations. In the industry of luxury and leather good, LV is positioned as ‘Mercedes’ offering classy, esteemed and instantly recognisable products of its own. The differentiation strategy is implemented in nine segments of LV-hospitality, personal luxury goods, leather bags, shoes, jewellery and many more. All these segments collectively accounts and holds 80% market share on account of differentiation strategy (Mulholland, 2019). Also, it is expected that these segments will grow in recent years attributed to growing income of individuals.
The main reason behind adopting differentiation strategy is social status of individuals. The high social status led individuals to buy differentiated and distinct nature luxury goods for showing off their status. Monitoring this trend, LV plans to adopt and implement differentiation strategy for achieving promising growth in the coming years.
In the era of rapidly changing consumer needs and preferences, manufacturers of luxury goods have started monitoring and keeping a close watch on new class of consumers that are rising these days. High-earners but not rich yet is the new consumer class that is likely to emerge and evolve in the coming times. In this context, luxury goods manufacturers have started making substantial investment for drawing the attention of younger audience, who are interested in purchasing and trying new nature innovative products (Arnett, 2020).
c) Key Success Factors
There are several success factors in context of LV, such as striking perfect balance between innovation and tradition. The company adopts the policy of personalisation where customary goods are designed in the most innovative manner. For the six consecutive years, LV is positioned as world’s most valuable luxury brand. In 2014 also, LV enjoyed its crown and position of world’s most valuable luxury brand. Second success factor is perpetuating the image of ‘ultimate handmade quality’. The diverse product assortment is not the only success factor that made LV so successful (Bagri, 2017). Every product collection and assortment tells the ultimate handmade quality of LV’s products, this makes it so unique and differentiating. There are several examples of workmanship that sets LV apart from its competitors. Exclusivity is the third factor that makes LV products more desirable and appealing. There are several instances in the business history of LV that strengthens its image and position of exclusivity. For example, Louis Vuitton Cruise 2017 shows where a limited collection of handbags is made available for purchasing online (Danziger, 2020).
Exclusivity is one of the major reasons behind the success of LV as when customers know that product series is limited, they are in quite hurry to purchase it, when available. Exclusivity doesn’t necessarily mean that products are unique; rather, it means that products are bought from an exclusive series that is not produced at mass scale. Moreover, every ordinary customer might not have that collection developing high willingness for spending even high amount. Exclusive product series are released on several occasions and made available through several sales channels with appealing messages, ‘Buy It Now, or It’s Gone Forever’! (Glendinning, 2019).
d) Evaluating suitability of firm’s competitive strategy
The current competitive strategy of LV and its effectiveness can be judged from organic revenue growth and profit earned by the...