A worried mother confides in the nurse that she wants to change primary care providers because her infant is not getting better. The best response by the nurse is which of the following? 1. “This...

A worried mother confides in the nurse that she wants to change primary care providers because her infant is not getting better. The best response by the nurse is which of the following?

1. “This doctor has been on our staff for 20 years.”

2. “I know you are worried, but the doctor has an excellent reputation.”

3. “You always have an option to change. Tell me about your concerns.”

4. “I take my own children to this doctor.”