a. What four protections can firms provide for people during an emergency? b. Why is accounting for all personnel important? c. Why does human cognition in crises call for extensive pre-planning and...

a. What four protections can firms provide for people during an emergency? b. Why is accounting for all personnel important? c. Why does human cognition in crises call for extensive pre-planning and rehearsal? d. Why is it necessary not to make plans and processes for crisis recovery too rigid? e. Why do communication systems tend to break down during crises?