ASSESSMENTDETAILS ANDINSTRUCTIONS The Hospitality Experience The meaning of hospitality has changed throughout history, moving from a primarily social construct toward a commercial phenomenon. A...

ASSESSMENTDETAILS ANDINSTRUCTIONS

The Hospitality Experience

The meaning of hospitality has changed throughout history, moving from a primarily social construct toward a commercial phenomenon. A recent approach to understanding hospitality is the idea of the ‘experience economy’ – a term that describes how service products, such as hospitality, can add value for customers.

How does the ‘experience economy’ approach to understanding hospitality differ from previous social, cultural and historical meanings of hospitality?