A sales manager listened to a customer complain about a salesperson and thought, “This is the third complaint like this I’ve gotten this week. We’ve got a code of ethics. Why aren’t my people...

A sales manager listened to a customer complain about a salesperson and thought, “This is the third complaint like this I’ve gotten this week. We’ve got a code of ethics. Why aren’t my people following it?” Discuss some reasons why her sales team is acting unethically and what she can do about it.