A nurse working at an outpatient mental health center primarily with chronically mentally ill clients receives a telephone call from the mother of a client who lives at home. The mother reports that...

A nurse working at an outpatient mental health center primarily with chronically mentally ill clients receives a telephone call from the mother of a client who lives at home. The mother reports that the client has not been taking her medication and now is refusing to go to the sheltered workshop where she has worked for the past year. What should the nurse do first?

1. Call the director of the workshop for information about the client.

2. Reserve an inpatient bed in preparation for the client's admission.

3. Ask to speak to the client directly on the phone.

4. Make an appointment for the client to see the doctor.