A nurse manager who is attempting to institute the SBAR process to communicate with physicians and transfer patient information to other nurses is meeting staff resistance to the change. Which action...

A nurse manager who is attempting to institute the SBAR
process to communicate with physicians and transfer patient
information to other nurses is meeting staff resistance to the
change. Which action would be most effective in approaching
this resistance?
a. Containing the anxiety in a small group and moving
forward with the initiative
b. Explaining the change and listing the advantages to the
individual and the organization

c. Reprimanding those who oppose the new initiative and
praising those who willingly accept the change
d. Introducing the change quickly and involving the staff in
the implementation of the change