A nurse manager of the Crisis Access Center of a psychiatric facility in a major city notices a sudden increase in the number of incoming calls one afternoon. After quickly surveying the call sheets,...

A nurse manager of the Crisis Access Center of a psychiatric facility in a major city notices a sudden increase in the number of incoming calls one afternoon. After quickly surveying the call sheets, the nurse finds that most callers are very anxious after military aircrafts flew very low over the city. Which of the following strategies would be most appropriate in this situation? Select all that apply.

1. Instruct the crisis workers to additionally screen callers about where they were on 9/11/01 and their memories of that event.

2. Give the crisis workers a list of symptoms of PTSD and techniques for dealing with these symptoms.

3. Ask for an emergency meeting with the managers of the inpatient and outpatient services to formulate a contingency plan for increased services if needed.

4. Ask the major media outlets in the city to make a scripted public service announcement about the possible recurrence of symptoms experienced after the events of 9/11/01.

5. Prepare for a scripted interview with the local media about PTSD symptoms and techniques for dealing with these symptoms.

6. Ask the Director of Psychiatric Services to call the military to issue an apology for the flyover.