A manager asked her secretary to keep track of the time she spent listening on the telephone. She was shocked to discover that her company was paying her 35 per cent of her salary, or $18,000, for...

A manager asked her secretary to keep track of the time she spent listening on the telephone. She was shocked to discover that her company was paying her 35 per cent of her salary, or $18,000, for this function. Amazingly, on the average, people are only about 25 per cent efficient as listeners. With this efficiency rate, she was being paid about $13,500 for the time she spent listening inefficiently!