A machine measures the peel-back force necessary to remove the packaging for electrical components. The tester records an output force that changes as the packaging is separated. The process was found...

A machine measures the peel-back force necessary to remove the packaging for electrical components. The tester records an output force that changes as the packaging is separated. The process was found to be incapable of consistently meeting specification limits. The average peel-back force needed to be reduced.

(a) Create a DOE plan to determine what should be done to improve the capability/performance of the process.

(b) Create a plan that the company could use in the future to set up similar equipment to avoid this type of problem.