A large catalogue sales company has introduced new software at its order processing and customer service centre. This software monitors and records all aspects of employee work - for example, phone...

Extracted text: A large catalogue sales company has introduced new software at its order processing and customer service centre. This software monitors and records all aspects of employee work - for example, phone calls and computer use. Suppose that you are a trade union official representing 100 workers who handle customer service calls and online orders. Discuss the arguments and concerns you would like to present to the management of the company