A large catalogue sales company has introduced new software at its order processing and customer service centre. This software monitors and records all aspects of employee work - for example, phone...


A large catalogue sales company has introduced new software at its order processing and customer service<br>centre. This software monitors and records all aspects of employee work - for example, phone calls and<br>computer use. Suppose that you are a trade union official representing 100 workers who handle customer<br>service calls and online orders. Discuss the arguments and concerns you would like to present to the<br>management of the company<br>

Extracted text: A large catalogue sales company has introduced new software at its order processing and customer service centre. This software monitors and records all aspects of employee work - for example, phone calls and computer use. Suppose that you are a trade union official representing 100 workers who handle customer service calls and online orders. Discuss the arguments and concerns you would like to present to the management of the company

Jun 11, 2022
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