A focus group was held with five managers to find out what they wanted from the training and to assess their concerns about performance management. This was a useful process. The managers wanted to incl...

A focus group was held with five managers to find out what they wanted from the training and to assess their concerns about performance management. This was a useful process. The managers wanted to include training in how to deal with difficult people, which otherwise may not have been included in the program. Including this also assured managers that their views were important and had been considered in the program’s design.

The training would take place in-house and outside the normal workday. It was agreed that the most appropriate method was a two-hour workshop. The workshop would include various activities geared to develop the skills and knowledge of the participants:

• Trainer-ledinteractive


• Roleplay


• 
  
  
  
  • Use of aspecially designed case study.
  
  
  • Small-group
  
  
  
  

  By developing and delivering the session in-house, training materials specific to the new performance management system could be created, rather than relying on generic training materials. It was hoped that this would facilitate the transfer

  
  

  from training to the workplace. The training would be mandatory for all appraisers to ensure consistency. The trainer developed a plan for the two-hour session

  
  

  and included activities that would appeal to participants of various learning styles. Appropriate resources and handouts were designed. The trainer used the organization’s generic training evaluation form (provided at the end of this workbook) to evaluate the program.

  
  

  
    how will you
  
  complete
  
  the
  
  new
  
  performance
  
  management
  
  documents?