A customer relations expert for a retail tire company is interested in determining if there is any relationship between a customer's level of education and his or her rating of the quality of the tire...

Question 19

Extracted text: A customer relations expert for a retail tire company is interested in determining if there is any relationship between a customer's level of education and his or her rating of the quality of the tire company's service. The tire company administers a very brief survey to each customer who buys tires and has them installed at the store. The customer is asked to describe the quality of the service rendered as either "acceptable" or "unacceptable." In addition, each respondent is asked the level of education attained from the categories of "high school only" or "university degree." These data are gathered on 25 customers and are given below. Customer Level of Education Rating of Service high school only university degree university degree high school only university degree high school only high school only university degree university degree university degree high school only university degree university degree high school only university degree high school only high school only high school only university degree university degree university degree high school only university degree high school only university degree acceptable unacceptable acceptable acceptable unacceptable acceptable unacceptable acceptable unacceptable unacceptable acceptable acceptable unacceptable acceptable acceptable acceptable acceptable unacceptable unacceptable acceptable unacceptable acceptable acceptable acceptable unacceptable 2 3 4 6 7 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Use this information to construct a cross-tabulation table. Level of Education High School only University Degree Total Rating Acceptable of service Unacceptable Total Comment on any relationships that may exist in the table. There is a tendency that t the level of education, the more acceptable is the service. higher eTextbook and Media lower