A customer is complaining about slow performance while writing to his windows share running on a Linux system, they are on a 10Gigabit network and they are adamant that they have ruled out the possibility of a network problem and are blaming the 45Drives Storage System. You have gone through everything storage related and you believe that there could be something in the network based on your troubleshooting. How would you communicate to the customer that you need to check out the network in a respectful, objective manner?

A customer is complaining about slow performance while writing to his windows share running on a Linux system, they are on a 10Gigabit network and they are adamant that they have ruled out the...

A customer is complaining about slow performance while writing to his windows share running on a Linux system, they are on a 10Gigabit network and they are adamant that they have ruled out the possibility of a network problem and are blaming the 45Drives Storage System. You have gone through everything storage related and you believe that there could be something in the network based on your troubleshooting. How would you communicate to the customer that you need to check out the network in a respectful, objective manner?

Jun 07, 2022