Quality engineering question
Please read the pages andmake a short and clear summary of them with your own words please. Mention only the necessary important parts
Also, you will put your comments and ideas about the topic briefly
It is what you understand
You must prepare neat the summary
Thank you
Extracted text: . A commitment to leading people with a bias for continu- for people to do their part in making the total quality ap- proach work effectively, they must have the skills to apply the fundamental tools of quality. Making them aware of quality and inspiring them to accept it at a philosophical level are good and necessary steps in the right direction. But helping them develop the actual skills necessary to implement the concept must also be part of the transfor- mational process. Web site, there is a list of the various certifications available through the ASQ. Simply click on the certification of interest, and all relevant information pertaining to that certification will be available. In addition, the ASQ provides assistance to potential examinees who are preparing for certification examinations: They may find the help they need under the heading "Prepare for on the ASQ's certification Web site address (www.asq.org/ certification). The requirements and body of knowledge re- lating to the most pertinent of these certifications-Manager of Quality/Organizational Excellence, Quality Engineer, and Quality Technician-are summarized in the following paragraphs. ous improvement and communication - A recognition that sustained growth requires the simulta- neous achievement of four objectives continually forever: (a) customer satisfaction, (b) cost leadership, (c) effective human resources, and (d) integration with the supplier base the exam" at the applicable page . A commitment to fundamental improvement through knowledge, skills, problem solving, and teamwork . A commitment to fast-paced, constant learning, and an ability to respond quickly to changes in the competitive THE FUTURE OF QUALITY MANAGEMENT IN THE TWENTY- environment FIRST CENTURY . A commitment to achieving end-to-end collaboration using web-based, on-demand tools that are fully inte- grated throughout the supply chain . A commitment to maintaining an environment in which creativity, critical thinking, and innovation are not just encouraged and supported, but demanded There are several trends that will shape the future of quality management. These trends are as follows: Manager of Quality/Organizational Excellence10 . Increasing global competition. More and better com- petition from emerging industrialized nations will be an ongoing part of life for organizations. - Increasing customer expectations. Today's global cus- tomer is interested in not just the quality of a product provided but also the quality of the organization that backs it up. Customers want an excellent product or ser- vice from an organization that also provides accurate bill- ing, reliable delivery, after-purchase support, and social responsibility. • Opposing economic pressures. The global marketplace exerts enormous, unrelenting pressure on organizations to continually improve quality while simultaneously re- ducing the prices they charge for goods and services. The key to achieving higher quality and lower prices for customers is the reduction of the expenses associ- ated with satisfying unhappy customers-expenses that amount to as much as 25% of the cost of sales in many companies. KEYS TO TOTAL QUALITY SUCCESS This certification is for managers who lead and champion continual process-improvement initiatives, facilitates and leads team efforts to establish and monitor customer and As long as the concept of competition exists, there will be a need for quality management. In the twenty-first cen- tury, globalization will only intensify the level of compe- tition businesses face. That is why the book you are now reading has been translated into Korean and Indonesian. concept of quality management is being adopted glob- ally and, as a result, will continue to be applied and refined through this century. Companies that develop the characteristics listed above will be those that fully institutionalize the principles quality management. Quality management as both a practice terms of Organizations that succeed never approach total quality as just another management innovation or, even worse, as a quick fix. Rather, they approach total quality as a new way of doing business. What follows are common errors organiza- tions make when implementing total quality. The successful organizations avoid these errors. supplier relations, supports strategic planning and de- ployment efforts, assists in the development of measure- ment systems, motivates staff, evaluates staff, manages projects, manages human resources, analyzes budgets and finances, evaluates risk, and uses management tools and techniques. . Senior management delegation and poor leadership. Some organizations attempt to start a quality initiative by delegating responsibility to a hired expert rather than applying the leadership necessary to get everyone Education and Experience Requirements In order to sit for the Manager of Quality/Organizational Excellence examination, individuals must have ten years of experience in one or more of the following areas: leadership, strategic plan development and deployment, management elements and methods, quality management tools, customer focus, supply-chain management, and training and development. At least five of the ten years of these areas of expertise must be at the decision-making level. Education waivers of up to five years are allowed for individuals who have completed a diploma or degree from an institution accredited by the ASQ. The waivers apply s follows: of and profession has a a bright future. In fact, in involved. a succeeding in the marketplace, quality . Team mania. Ultimately teams should be established, and all employees should be involved with them. However, working in teams is an approach that must be learned. Supervisors must learn how to be effective coaches, and employees must learn how to be team players. The global management is the future. Consequently, more and more companies are making quality management the way they do business, and more and more institutions of higher education are offering quality management courses and • New approaches to management. Companies that succeed in the global marketplace have learned that you manage budgets, but lead people. The old approach of providing an occasional seminar or motivational speech for employees without making any fundamen- tal changes in the way the organization operates will no longer work. experience in one or more orga- nization must undergo a cultural change before teamwork can succeed. Rushing in and putting everyone in teams before learning has occurred and the corporate culture has changed will create problems rather than solve them. programs. QUALITY CERTIFICATIONS (1) one year for a technical diploma, (2) two In a competitive work environment, one of the ways that quality professionals can distinguish themselves, enhance their credibility, and improve their career potential is to become certified in an appropriate quality discipline. The American Society for Quality (ASQ) offers certifications in a variety of disciplines, including Manager of Quality/ Organizational Excellence, Quality Engineer, Reliability Engineer, Software Quality Engineer, Quality Auditor, Six Sigma Rlack Relt, Six Sigma Green Relt, Quality Technician, Calibration Technician, Quality Inspector, Quality Process Analyst, Hazard Analysis and Critical Point Auditor, Biomedical Auditor, and as . Deployment process. Some organizations develop qual- ity initiatives without concurrently developing plans for integrating them into all elements of the organization (operations, budgeting, marketing, etc.). . Taking a narrow, dogmatic approach. Some organi- zations are determined to take the Deming approach, Juran approach, or Crosby approach and use only the principles preseribed in them. None of the approaches advocated by these and other leading quality experts is truly a one-size-fits-all proposition. Even the experts en- courage organizations to tailor quality programs to their individual needs. years for an associate degree, (3) four years for a baccalau- reate degree, and (4) five years for a master or doctorate degree. Quality Management Characteristics for the Future To succeed in the global marketplace for now and in the future, organizations need to operate according to the prin- ciples of quality management. Such companies will have the following characteristics: Examination Topics The ASQ offers a practice exami- nation that helps prospective examinees determine what the test covers and what areas or topics they might need to re- view more thoroughly. The body of knowledge covered on the examination for certification as a Manager of Quality/ Organizational Excellence is as follows: Quality Improvement Associate, - A total commitment to continually increasing value for estors, and employees . A firm understanding that market driven means that quality is defined by customers, not the company . Leadership. Organizational structures and culture, leadership challenges, team and team processes, and the ASQ Code of Ethics. customers, Pharmaceutical GMP Professional. • Confusion about the differences among education, awareness, inspiration, and skill building. In order The requirements for all of these certifications are avail- able at the ASQ's Web site: www.asq.org/certification. At this
Extracted text: • Strategic plan development and deployment. Strategic planning models, business environment analysis, and stra- tegic plan deployment. - Management elements and methods. Management skills and abilities, communication skills and abilities, and techniques, facilitation principles and techniques, communication skills, customer relations, supplier man- agement, and barriers to quality. . The quality system. Topics include elements of the quality system, documentation of the quality system, quality standards and other guidelines, quality audits, cost of quality, and quality training. examination for certification as a Quality Technician is as follows: - Quality concepts and tools. Topics include quality con- cepts, quality tools, and team functions. . Statistical techniques. Topics include general concepts, calculations, and control charts. expectations, opposing economic pressures, and new ap- proaches to management. 8. The American Society for Quality (ASQ) offers certifications in several disciplines including Manager of Quality/Organizational Excellence, Quality Engineer, and Quality Technician. project management, quality systems, and quality models and theories. - Quality management tools. Problem-solving tools, process management, and measurement/metrics. • Metrology and calibration. Topics include measure- ment and test equipment and calibration. 1 Customer-focused organizations. Customer identifica- tion, segmentation, and relationship management. • Supply-chain management. Supplier selection, supplier communications, supplier performance, supplier improve- ment, supplier certification/partnerships/ alliances, and supplier logistics. 1 Training and development. Training plans, needs anal- ysis, training material/curriculum development and de- livery, and training effectiveness/evaluation. Product and process design. Topics include classifica- tion of quality characteristics, design inputs and review, technical drawings and specifications, design verification, and reliability/maintainability. . Product and process control. Topics include tools, ma- terial control, acceptance sampling, measurement and testing, metrology, and measurement analysis. . Continuous improvement. Topics include quality con- trol tools, quality management planning tools, continuous improvement techniques, corrective action, and preven- - Inspection and testing. Topics include blueprint read- ing and interpretation, inspection concepts, inspection techniques and processes, and sampling. . Quality audits. Topics include audit types, audit com- ponents, and tools/techniques. - Preventive and corrective action. Topics include pre- ventive action, corrective action, and nonconforming material. tive action. - Quantitative methods and tools. Topics include col- lecting and summarizing data, quantitative concepts, probability distributions, statistical decision making, re- lationships between variables, statistical process control, process and performance capability, and design and anal- ysis of experiments. For more detail concerning the certification examina- tions, readers are encouraged to visit the certification pages of the ASQ's Web site: www.asq.org/certification. Details concerning study materials, costs, examination dates, and application procedures are provided on these pages. Quality Engineer1 The Quality Engineer certification is for individuals who develop and operate quality control systems, apply and ana- lyze testing and inspection procedures, use metrology and statistical systems to diagnose and correct quality problems, understand human factors and motivation, understand SUMMARY Quality Technician12 quality cost techniques, develop and administer manage- ment information systems, and audit quality systems for identifying deficiencies and correcting them. 1. Quality has been defined in a number of different ways. When viewed from a consumer's perspective, exceeding customer expectations. means meeting or This certification is for paraprofessionals who-under the direction of quality engineers and managers-analyze and solve quality problems, prepare inspection plans and in- structions, select applications for sampling plans, prepare procedures, train inspectors, perform audits, analyze quality data, analyze quality costs, and apply basic statistical meth- ods for process control. 2. Total quality is an approach to doing business that attempts to maximize an organizations competitiveness through the continual people, 3. Key characteristics of the total quality approach are as follows: strategically based, customer focus, obsession with quality, scientific approach, long-term commitment, team- work, continual process improvement, bottom-up education and training, freedom through control, unity of purpose, employee involvement and empowerment, and peak perfor- mance. The rationale for total quality can be found in the need to compete in the global marketplace. Countries that are competing successfully in the global marketplace are seeing their quality of living improve. Those that cannot are seeing theirs decline. d improvement of the quality of its products, services, Education and Experience Requirements In order to sit for the Quality Engineer certification examination, individuals must have a minimum of eight years of work experience in one or more of the following disciplines: management and leadership, the quality system, product and process design, product and process control, and con- processes. and environments. uality sve Education and Experience Requirements In order to sit for the Quality Technician examination, individuals must have at least four years of higher education and/or work ex- perience in one or more of the following disciplines: qual- ity concepts and tools, statistical techniques, metrology and calibration, inspection and testing. quality audits, and pre- ventive/corrective action. Education waivers of up to three s are allowed for individuals who have completed a cer- ication program or degree from an institution accredited by the ASQ. The waivers apply as follows: (1) one year for certification through the Quality Technology program of a community college or technical school, (2) two years for an associate degree, and (3) three years for a baccalaureate, masters, or doctorate degree. tinuous improvement. Waivers of part of the experience requirement available to individuals who have completed a diploma or degree from an institution accredited by the ASQ are as follows: (1) one year for a technical diploma, (2) two years for an associate degree, (3) four years for a baccalaureate degree, and (4) five years for a masters or doctorate degree. Owed lor Examination Topics The ASQ provides a practice ex- amination that helps prospective examinees find out what the test covers and what areas or topics they might need to review more thoroughly. The body of knowledge covered on the examination for certification as a Quality Engineer 4. W. Edwards Deming is best known for his Fourteen Points, the Deming Cycle, and his Seven Deadly Diseases. 5. Joseph M. Juran is best known for Juran's Three Basic Steps to Progress, Juran's Ten Steps to Quality Improvement, the Pareto Principle, and the furan Trilogy. 6. Common errors made when starting quality initiatives include senior management delegation and poor leadership: team mania; the deployment process; a narrow, dogmatic approach; and confusion about the differences among education, aware- is as follows: . Management and leadership. Topics include quality philosophies and foundations, the quality management system, the ASQ Code of Ethics, leadership principles Examination Topics The ASQ offers a practice ex- amination that helps prospective examinees find out what the test covers and what topics they might need to review more thoroughly. The body of knowledge covered on the ness, inspiration, and skill building. 7. Trends affecting the future of quality management in- clude increasing global competition, increasing customer