A case study of Government Medical College and hospital, XYZ City In view of poor sanitation and ill maintenance of hospital and premises the management of this Government Medical College and Hospital...

A case study of Government Medical College and hospital, XYZ City In view of poor sanitation and ill maintenance of hospital and premises the management of this Government Medical College and Hospital has decided to improve hospital campus. In existing situation, 50% deficit of human resources decentralization of those available since many years was the great hurdle to achieve objectives of the study. An enormous responsibility in a very short span of time was shouldered by investigators. Now it was obligatory for hospital staff to reorganize the system in a competent and effective manner. Still being at its initial stage, the hospital administrator was encountering many small problems frequently regarding maintenance and services for the patient. To name few were:


1. Only reporting of all problems to hospital administrations and not taking any action at that level.
2. Hospital waste: improper collection of biological and non-biological waste, irregularity in transport and indiscriminate disposal Hospital.
3. All around filth and dirt
4. Many foul-smelling sites inside and outside
5. Sewage system -overflowing
6. Irregularity and chronic absenteeism cleaning personnel
7. Poor perception related work planning, solutions, and actions.
8. Absolute decentralization
9. Robotic attitude
10. Poor monitoring and supportive supervision.


A committee was initiated to study the above problems and come out with efficient solutions to meet the requirements of the hospital administration. These issues were extensively discussed with Medical College Council members, nursing staff and with majority of hospital staff members. Lot of presentations and brainstorming sessions were conducted. The management acknowledged the solutions and accepted to implement the same on urgent basis. It helped the hospital administration to come out with great solutions. It was also noticed during the above operation that Quality Circles, if productively put into practice, can crack countless variety of problems in any context of expertise.

Question: How can the Quality Circle concept be applied to this situation?