A business-to-business (B2B) company has fifty customers responsible for 80 percent of the company’s revenue. All of the customers, including five local and state government agencies, require special...

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A business-to-business (B2B) company has fifty customers responsible for 80 percent of the company’s revenue. All of the customers, including five local and state government agencies, require special face-to-face contacts.


Due to the complexity of the new product the company is rolling out, a team-selling approach pairing up junior and senior salespeople will be used. Early in the introduction of the product, the sales force will be required to enter a significant amount of information from the field into the company’s network.


The marketing director has asked you to take the necessary measures to keep her up-to-date on the progress of the rollout. Your company lacks an automated system for capturing field data.


Evaluate and compare these sales management hardware and software. Create a comparative table to judge the merits of the different options available.


Select the best three hardware and software options. Make reasonable assumptions and justify your choice with logical reasoning.


On the basis of your findings, create a 3- to 4-page report in a Microsoft Word document.


On a separate page, cite any sources using the APA format.



Answered Same DayDec 31, 2021

Answer To: A business-to-business (B2B) company has fifty customers responsible for 80 percent of the company’s...

Robert answered on Dec 31 2021
122 Votes
Comparative Table
Hardware & Software Merits
1 Salesforce Helps in connecting to customers and employees at a single time
and point of contact. Helps in transformation of business with the
help of cl
oud compounding and CRM.
2 ECI Advantage It is a comprehensive business system that is designed towards
automating all the aspects of various hardware operations. It helps
users in depending upon the support of the true industry partner.
3 EPICOR ERP Solution It helps is delivering one of the most flexible and innovative ERP
systems that has proven high return on investment along with low
cost of ownership.
4 SAP CRM It is known for giving the customer experience edge
5 Oracle RAC 10G Will highly help with the implementation of IT and CRM with
Supply Chain Management of the company.
The above table discussed the list of options that the company had along with their merits
to the organization. The three best options from the above table are Oracle RAC 10G, EPICOR
ERP Solution, Salesforce. These are discussed as follows:
Oracle RAC 10G
This would help in the implementation of Information Technology through Oracle 10G and use
of e-commerce in its supply chain management. The earlier Company system used Sun E6000-
Class UNIX servers operating the Sun Solaris 8 OS with Sun Cluster 2.2. The Servers, within 16
processors at 336 MHZ with 11GB of memory, managed the production database on Oracle
database 8.0.6. The company’s disaster recovery server had 12 processors running at 336 MHz
with 6 GB of memory. The up gradation of the company to this application would be kept to
following design configurations:
 Online facility for organizing and tracking shipment
 Online order status and documentation
 Online dispatch documentation and invoice
 Auto reminder for payments
 Seamless interface with existing SCM or ERP systems
 Online alert for critical information through WAP/Mobile
 MIS reports on the past data analysis, delivery history etc.
The implementation of Oracle RAC 10G would impact following...
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