A 6-year-old boy is being treated in the emergency department for injuries inflicted by his stepfather. The client's mother says, “This never happened before. Jim got fired today. He got drunk and...

A 6-year-old boy is being treated in the emergency department for injuries inflicted by his stepfather. The client's mother says, “This never happened before. Jim got fired today. He got drunk and came home in a tirade. I'm so sorry that Jason got hurt, but I don't think it will ever happen again.” Which of the following responses is most appropriate initially?

1. “I'm sorry too, but I agree it probably won't happen again.”

2. “I'm not as forgiving as you are. I think you need to file charges on Jim.”

3. “This is child abuse, and I have to file a report with the authorities.”

4. “I want to know more about your situation. Let's sit and talk.”