A 16-year-old client is in the emergency department for treatment of minor injuries from a car accident. A crisis nurse is with the client because the client became hysterical and was saying, “It's my...

A 16-year-old client is in the emergency department for treatment of minor injuries from a car accident. A crisis nurse is with the client because the client became hysterical and was saying, “It's my fault. My Mom is going to kill me. I don't even have a way home.” Which of the following should be the nurse's initial intervention?

1. Hold her hands and say, “Slow down. Take a deep breath.”

2. Say, “Calm down. The police can take you home.”

3. Put a hand on her shoulder and say, “It wasn't your fault.”

4. Say, “Your mother is not going to kill you. Stop worrying.”