A 15-year-old boy has been shy and quiet throughout his schooling. In the past, he has been teased about being “big” and “fat,” leading him to get angry and fight those who called him names. This...

A 15-year-old boy has been shy and quiet throughout his schooling. In the past, he has been teased about being “big” and “fat,” leading him to get angry and fight those who called him names. This school year, he joined the wrestling team and showed some promise, though he had to lose weight to compete in a lower weight class. This spring his mother called the school nurse and said she had noticed that her son was wearing long-sleeved shirts all the time and spending a lot of time in the bathroom at home. She has seen scars on his wrists that the boy attributes to wrestling although the season has been over for awhile. She and the boy's father are going through a contentious divorce that she thinks may be upsetting her son. In what order of priority from first to last should the school nurse initiate the following actions?