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9A CIS2000 ASSIGNMENT 2 (Report) OVERALL ASSESSMENT WEIGHTING: 20% The overall objective of assignments 1 and 2 combined, is that the students should acquire an overview of principles, methods and techniques of systems development, and gather experience from a development project in which a specific development method is used. On successful completion of this assignment students should be able to: 1. Apply contemporary information systems analysis and design methods and techniques to real-world case studies. 2. Apply systems analysis and design concepts, modelling and project management techniques to real-world case studies. 3. Effectively communicate ideas using tools and techniques of systems analysis and design. Introduction and Background Mrs Toys and her husband Arnold took over the family business in Toowoomba in 2008. They operate a handmade, Australian, educational, heritage and designer toys business and have a loyal customer base across the Darling Downs, some of whom “mail order” toys, or order them over the phone, because they are in the country and they can’t get into town easily. Recently their business model has come under threat from online competitors who can manufacture toys cheaper and have better delivery models. Mrs Toys believes the success of her business lies in creating a better information system to create and deliver online orders. The current system involves a staff member Janice taking phone calls, entering the customer information (name address telephone number) in a spreadsheet, then finding the product in the shop and packaging it for delivery. The phone call triggers the order process. In terms of payment method, Janice takes the customer’s credit card details over the phone. In Mrs Toys’ own words, the end result of this process is “a happy customer with toys, and money in the bank!” Now you have interviewed Mrs Toys and have established her requirements for the TO-BE system to address the problems of missing and incorrect orders, to put the catalogue online, improve the delivery process and provide The Toys’ with some reports that they think would be useful. The sections below as the same as you will find on StudyDesk, and they are the deliverables you will be marked on. Please pay particular attention to the Assignment Details, Instructions, and Rubric available via the CIS2000 StudyDesk CIS2000 SYSTEMS ANALYSIS & DESIGN ASSIGNMENT 1 2 Mrs Toys – Time Management plan Develop a Work Breakdown Structure for the entire project through to delivery and, as you did in assignment 1 identify all the tasks to be undertaken, who will do them, and their start and finish times. TO-BE Process Develop a “TO BE” process diagram by using Business Process Modelling Notation (BPMN) or Unified Modelling Language (UML). The “TO BE” diagram should show the improvement of the process flow the organisation. Take into account: • Customer information • Orders made • Any other data entry/input processes you consider necessary. • Reporting, including o Invoices o Sales Summaries o Any other reports you consider necessary could be valuable to the owners Comparing “AS IS” and “TO BE” Process You need to make a professional comparison between the “AS IS” process diagram that you provided in the assignment 1, and “TO BE” process diagram to assess the impact of change and prepare a briefing note for Mrs Toys in her role as change manager regarding the anticipated impact of the system. You should make recommendations to the management of Mrs Toys on how these impacts can be managed. Physical and Logical Network Based on “TO BE” process diagram, what physical and logical network topology would you recommend to Mrs Toys to execute the entire process? Testing What types of testing should be performed? What types of test data should be used? The testing in relation to the new Information Systems developed to automate the organization process? Please clarify this. Training Identify the specific groups of people who need training on the new system. For each group, describe the type of training you would recommend and list the topics you would cover. System Changeover Develop a plan for system changeover for the organisation. Discuss the method that should be used for systems changeover to enable “TO BE” process in the organisation. Report to Top Management Assume you have completed the design and implementation phases of your project for the organisation. Write a report to the top management (CEO). This report at a minimum should include the objectives, processes undertaken, scope, CIS2000 SYSTEMS ANALYSIS & DESIGN ASSIGNMENT 1 3 and recommendations to the top management (CEO). Presentation/Report Structure This task includes providing a cover page (title page) for your report and writing up your report details with clarity and professionalism. References All documents cited in your assignment must be listed in a single alphabetical list at the end of the assignment. The following USQ Library Resources to assist you with referencing correctly using the Harvard Referencing Syste m: https://www.usq.edu.au/library/referencing/harvard-agps-referencing- guide. Endnote Bibliography Software for managing referencing is available to you for free as a USQ Student: https://www.usq.edu.au/library/referencing/endnote- bibliographic-software Finally, there is no word limit for this assignment. We are looking for the quality not for the quantity. DELIVERABLES (as shown on StudyDesk) Very important: Structure your assignment according to Assignment 2 Instructions on StudyDesk, but be sure to include all of the following details. Also be sure to look at the Marking Criteria, which is the rubric on which you will be marked • Cover Page • Abstract • Table of Contents • Introduction • Time Management Plan including WBS • TO-BE process • Comparing “AS IS” and “TO BE” Process • Physical and Logical Network • Testing • Training • System Changeover • Report to Top Management • Conclusion • Reference List Submission Requirements You need to submit your assignment 1 via the assignment 1 submission link on your CIS2000 Study Desk. Do not email your work to the course leader. If you are unable to upload, notify the course leader of the issue so that it may be resolved for you to upload the assignment. https://www.usq.edu.au/library/referencing/harvard-agps-referencing-guide https://www.usq.edu.au/library/referencing/harvard-agps-referencing-guide https://www.usq.edu.au/library/referencing/endnote-bibliographic-software https://www.usq.edu.au/library/referencing/endnote-bibliographic-software CIS2000 SYSTEMS ANALYSIS & DESIGN ASSIGNMENT 1 4 Note: You may use Microsoft Project and Visio that provided by USQ to create your Gantt chart and business models. Also, you need to submit your assignment in one file (Word or PDF). Assignment with separate different files will not be accepted. Assignment 2 (Report) Due date: See Study Schedule Value: 20% Description: Report Objectives: The assignment’s overall objective is that the students should acquire an overview of principles, methods and techniques of systems development, and gather experience from a development project in which a specific development method is used. On successful completion of this assignment students should be able to: 1. Apply contemporary information systems analysis and design methods and techniques to real-world case studies. 2. Apply systems analysis and design concepts, modelling and project management techniques to real-world case studies. 3. Effectively communicate ideas using tools and techniques of systems analysis and design. Assignment 2 Details Using the same fictitious organisation in Assignment 1 and building upon the work you have already completed you need to undertake the following tasks: • TASK 1: Time Management Plan Your project is underway. This plan is a useful tool to direct the project team. Note: Unlike assignment 1 this plan concerns the Systems development lifecycle right through to implementation for the organisation in question. The plan must have a sentence or two explaining it. • TASK 2: “TO BE” Process Develop a “TO BE” process diagram by using Business Process Modelling Notation (BPMN) or Unified Modelling Language (UML). The “TO BE” diagram should show the improvement of the process flow of the organisation. CIS2000 SYSTEMS ANALYSIS & DESIGN ASSIGNMENT 1 5 • TASK 3: Comparing “AS IS” and “TO BE” Process Compare the “AS IS” process diagram that you provided in the assignment 1, and “TO BE” process diagram to assess the impact of change and prepare a briefing note for those within the organisation in charge of change management, regarding the anticipated impact of the system. You should make recommendations to the team on how these impacts can be managed. • TASK 4: Physical and Logical Network Based on “TO BE” process diagram from Task 2, what physical and logical network topology would you recommend for your chosen organisation to execute the entire process? • TASK 5: Testing What types of testing should be performed? What types of test data should be used? The testing in relation to the new Information Systems developed to automate the organisation process? Please clarify this. • TASK 6: Training Identify the specific groups of people who need training on the new system. For each group, describe the type of training you would recommend and list the topics you would cover. • TASK 7: System Changeover Develop a plan for system changeover for your chosen organisation. Discuss the method that should be used for systems changeover to enable “TO BE” process in the organisation. • TASK 8: Report to Top Management Assume you have completed the design and implementation phases of your project for your chosen organisation. Write a report to the top management (CEO). This report at a minimum should include the objectives, processes undertaken, scope, and recommendations to the top management (CEO). CIS2000 SYSTEMS ANALYSIS & DESIGN ASSIGNMENT 1 6 • TASK 9: Presentation/Report Structure This task includes providing a cover page (title page) for your report and writing up your report details with clarity and professionalism. • TASK 10: References All documents cited in your assignment must be listed in a single alphabetical list at the end of the assignment. The following USQ Library Resources