94. Discuss the balanced scorecard approach of measuring stakeholder performance. 95. Discuss the Malcolm Baldrige National Quality Award including its purpose, the application process, the criteria...

94. Discuss the balanced scorecard approach of measuring stakeholder performance.

95. Discuss the Malcolm Baldrige National Quality Award including its purpose, the application process, the criteria used for evaluation, and the advantages associated with the award.

96. What sorts of activities does managing cultural diversity involve? Discuss four of the six ways (arguments) that managing cultural diversity can provide a competitive advantage.