91.
The average time it takes to process a mortgage application at a mortgage company is five days, but this can vary considerably. Some applications can take as long as eight days. To improve customer service, reduce the time it takes to process an application, and reduce variability in processing time, it would be advisable to undertake which of the following projects?
Lean
Six-Sigma
Lean and Six-Sigma
None of the above
92.
DPMO is an acronym for which of the following?
Defects Per Million Opportunities
Damaged Parts per Million Outcomes
Defects Per Million Outcomes
Delayed Parts per Million Orders
93.
A ___________ error occurs when the process mean is stable and in-control but an output result has occurred above the UCL or below the LCL. So, in this situation a false out-of-control signal has occurred.
Beta
Systems
Alpha
Process Mean
94.
A software developer has been too-late-to-market on several occasions; competitors have introduced apps much quicker and as a result have captured a larger market share. The developer is concerned that the major factor in slowing this process is the time it takes for product developers to design and communicate the functionality needed to software designers. But, in addition, there are just too many times when each stage in the development process must be approved by managers before the process can continue. Which of the following tools could be most useful in the early stages of studying this development process with an objective to shorten time-to-market?
Line Chart
Value Stream Map
Taguchi diagram
Fishbone diagram
95.
The intercept in a simple linear regression model represents the point at which the regression line crosses the X axis.
True
False
96.
When manufacturing a computer chip, a sample of 50 chips is tested. The test classifies them as good or bad. The percent bad is plotted on the control chart. Which of the following control charts should be used?
R-Chart
S-Chart
P-Chart
X-Bar Chart
97.
A P-Chart is used to monitor ____________ data.
Discrete
Intermittent
Continuous
Variable
98.
In an R-Chart, the range is used as an estimate of the standard deviation.
True
False
99.
When R-squared in a multiple regression analysis is 0.72 this suggests that 72 percent of the variation in the dependent variable can be explained by variation in the independent variables.
True
False
100.
Which of the following is necessary to make an R-Chart?
Process Mean
Standard Deviation
Standard Error of the Mean
Range