91) During the unfreezing stage of organizational change, managers need to establish a sense of urgency, which may be accomplished by providing employees with reports indicating that the firm faces significant problems.
92) Sensitivity training seeks to increase participants' insight into their own behavior and the behavior of others by encouraging an open expression of feelings in a trainer guided t-group.
93) Organizational development is usually characterized by the use of action research and the application of behavioral science knowledge.
94) Organizational development interventions in the area of human resource management most likely involve changing a firm's formal structure.
95) Survey research and team building are technostructural organizational development techniques.
96) Integrated strategic management is an organizational development method of developing and implementing a strategic change plan.
97) Research suggests that most firms evaluate their training programs by measuring the reactions of participants.
98) When designing a training evaluation study, most firms prefer to use a time series design instead of a controlled experiment because the time series design correlates change to training while the controlled experiment cannot.
99) A time series design is a training program evaluation tool that measures the outcomes of a group that receives training with the outcomes of a group that receives no training.
100) The four basic categories of training program outcomes that are typically measured include reactions, learning, behavior, and results.