88) Which of the following is a process implementation principle of competitive advantage?
A) creating a new product
B) enhancing existing services
C) establishing alliances with other organizations
D) differentiating a service
89) Which of the following is least likely to be an outcome of organizations forming alliances with each other?
A) promotion of product awareness
B) development of market size
C) establishment of standards
D) increment of purchasing costs
90) Jupiter Shop is an online store. Customers have to create an online account to purchase products. The purchased products are delivered free of cost. The address of delivery is stored, so that customers can choose the same address for future purchases. Jupiter Shop features seasonal discounts and exchange offers. It also accumulates redeemable points for regular shoppers. Which of the following statements describes the use of information systems (IS) by Jupiter Shop to lock in customers?
A) providing free home delivery
B) saving the delivery addresses
C) offering seasonal discounts
D) collecting feedback online
91) An information system can be part of a product, but it cannot provide support for a product or service.
92) Raising barriers to market entry is a product implementation principle.
93) Establishing alliances with other organizations promotes product awareness.
94) Enhancing existing products and services is a competitive advantage created by the implementation of business processes.