81. _____ refers to scanning documents, storing them electronically, and retrieving them.
A. Software design
B. Imaging
C. Groupware
D. Computer Aided Drawing
Imaging is particularly useful because paper files take a large volume of space and are difficult to access. Imaging has been used in applicant tracking and in benefits management.
82. Expert systems that help organizations meet quality and customer satisfaction goals simultaneously are
A. enabling employees to make better quality decisions at lower cost.
B. providing fast testing, reporting, and documentation of new fields.
C. increasing the time available for HR innovations.
D. reducing paper handling.
Expert systems are technologies that mimic a human expert.
83. What type of system combines such elements as electronic mail, document management, and an electronic bulletin board?
A. Imaging
B. Groupware
C. Expert systems
D. Relational databases
Groupware (electronic meeting software) is a software application that enables multiple users to track, share, and organize information and to work on the same document simultaneously.
84. _____ is a software application that enables multiple users to track, share, and organize information and to work on the same document simultaneously.
A. Groupware
B. Imaging
C. Share software
D. A regional database
Companies have been using groupware to improve business processes such as sales and account management, to improve meeting effectiveness, and to identify and share knowledge in the organization.
85. Technology has freed HR managers from what activities to focus more on which activities?
A. From transactional activities to focus on transformational activities
B. From transformational activities to focus on traditional activities
C. From traditional activities to focus on transformational activities
D. From traditional activities to focus on transactional activities
Employees can access the system and make their benefit enrollment, changes, or claims online.
86. According to k-force.com's poll of 300 U.S. businesses in 2000, online recruiting accounted for
A. 1 of every 2 hires.
B. 1 of every 4 hires.
C. 1 of every 8 hires.
D. 1 of every 20 hires.
Technology has enabled firms to monitor hiring processes to minimize the potential for discriminatory hiring decisions.
87. Identify the role of a strategic advisor from the following.
A. Sharing the people expertise as part of the decision-making process.
B. Helping the executive team see the importance of talent.
C. Identifying present and future talent gaps, and coming to own the talent agenda.
D. Meeting with direct reports to provide guidance and check on progress.
CHROs are reported spending the second most time (21 percent) as a strategic advisor to the executive team.
88. This role deals with identifying the morale or motivational issues with the employees.
A. Leader of the HR function
B. Representative of the firm
C. Strategic advisor
D. Workforce sensor
Role of workforce sensors is a role in which CHROs do not spent much time, and few viewed it as having the greatest impact on the business.
89. Joanne works as an HR generalist for an IT firm. Along with her other responsibilities she has been entrusted with additional responsibilities which include performance and behavioral counseling. Which of the following roles would best describe Joanne?
A. Liaison to the board
B. Talent architect
C. Counselor/Confidante/Coach
D. Strategic advisor
Role of counselor/confidante/coach is the role which entails anything from behavioral or performance counseling to being the personal sounding board for the CHRO.
90. Brenda is an HR manager. She has been recently promoted. Some of the activities her new role entails are engaging with the board of directors, performance of other members of the executive team, CEO succession. What is the Brenda's new role?
A. Representative of the firm
B. Liaison to the board
C. Leader of the HR function
D. Strategic advisor
Liaison to the board entails all of the activities in which CHROs engage with the board of directors, including discussions of executive compensation, CEO performance, CEO succession, and performance of other members of the executive leadership team.