81. An individual that works in a country other than his/her country of origin is called a(n):
A. nonpatriate.
B. repatriate.
C. expatriate.
D. inpatriate.
The most frequently selected location for expatriate assignments include the United States, China, United Kingdom, Singapore, Germany, and Japan.
82. Which one of the following is not true of cross-culture preparation?
A. Most U.S. companies send employees overseas only after educating employees and their families.
B. Research suggests that the comfort of an expatriate's spouse and family is the most important determinant of whether the employee will complete the assignment.
C. Virtual expatriates eliminate exposing the family to the culture shock of an overseas move.
D. Foreign assignments involve three phases—predeparture, on-site, and repatriation—and training is necessary in all three phases.
Most U.S. companies send employees overseas without any preparation.
83. Which of the following steps in cross-cultural preparation do employees need and receive on language training and an orientation to the new country's culture and customs?
A. On-site phase
B. Predeparture phase
C. Postdeparture phase
D. Repatriation phase
Expatriates and their families need information about housing, schools, recreation, shopping, and health care facilities in the areas where they will live.
84. All of the following are goals of diversity training except:
A. to eliminate values, stereotypes, and managerial practices that inhibit employees' personal development.
B. to allow employees to contribute to organizational goals regardless of their race, sexual orientation, and gender.
C. to allow employees to contribute to organizational goals regardless of their family status, religious orientation, or cultural background.
D. to allow employees to contribute to organizational goals regardless of their educational qualification, social connections, and political views.
One of the goals of diversity training is to to allow employees to contribute to organizational goals regardless of their race, sexual orientation, gender, family status, religious orientation, or cultural background.
85. One approach to managing _____ is through affirmative action policies.
A. conflict
B. diversity
C. repatriation
D. turnover
One approach to managing diversity is through affirmative action policies and by making sure that human resource management practices meet standards of equal employment opportunity laws.
86. _____ programs focus on changing the organizational policies and individual behaviors that inhibit employees' personal growth and productivity.
A. Cultural immersion
B. Change
C. Attitude awareness
D. Behavior-based
These programs can take three approaches. They are (1) Identifying incidents that discourage employees from working up to their potential, (2) Teaching managers and employees basic rules of behavior in the workplace and (3) Cultural immersion.
87. Sending employees directly into communities where they have to interact with persons from different cultures, races, and nationalities is called:
A. attitude shifting.
B. cultural awareness.
C. cultural immersion.
D. cultural dispersion.
The degree of interaction varies but may involve talking with community members, working in community organizations, or learning about religious, cultural, or historically significant events.
88. Through _____, expectations about the company, job, working conditions, and interpersonal relationships are developed through interactions with representatives of the company.
A. orientation socialization
B. anticipatory socialization
C. settling in
D. encounter socialization
The expectations are also based on prior work experiences in similar jobs.
89. In which phase of the socialization process do employees begin to feel comfortable with their job demands?
A. Settling-in phase
B. Encounter phase
C. Anticipatory phase
D. Evaluation phase
They begin to resolve work conflicts (like too much work or conflicting job demands) and conflicts between work and nonwork activities.
90. Shock is likely to occur at which stage within the socialization process?
A. Anticipatory socialization phase
B. Encounter phase
C. Settling-in phase
D. Probationary phase
No matter how realistic the information provided during interviews and site visits, individuals beginning new jobs will experience shock and surprise.