7.What is a collective bargaining agreement? Explain how contract disputes are resolved. 8.How does a manager’s role differ in a unionized setting and in a nonunionized setting? Explain. ...

7.What is a collective bargaining agreement? Explain how contract disputes are resolved.

8.How does a manager’s role differ in a unionized setting and in a nonunionized setting? Explain.

9.Describe three approaches a manager can utilize to resolve interpersonal conflicts.

10.Describe how managers can effectively respond to employee grievances in a union setting.