7.Describe the writing plan for refusing typical requests and claims. (L.O.4)
How can negative online comments be turned into positive growth for an organization? (L.O. 4)
How can a subordinate tactfully, professionally, and safely deliver upsetting news personally to a superior? (L.O. 5)
What are some channels that large organizations may use to deliver bad news to employees? (L.O.5)
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