76) Most organizations today create their own enterprise systems from scratch. 77) Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps...

76) Most organizations today create their own enterprise systems from scratch.

77) Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process.

78) Implementing new enterprise systems can improve efficiency of an organization.

79) One of the reasons why people fear change is because it threatens their self-efficacies.

80) Describe customer relationship management (CRM) system.

81) Explain the four phases of the customer life cycle.