66) Inherent processes save organizations from expensive and time-consuming business process reengineering.
67) The second phase of the customer life cycle is customer acquisition.
68) The last phase of the customer life cycle is relationship management.
69) Every contact and transaction with a customer is recorded in the CRM database.
70) Enterprise resource planning (ERP) incorporates accounting, manufacturing, inventory, and human resources applications.
71) Enterprise application integration (EAI) is used to forecast sales and create manufacturing plans to meet those forecasts.
72) SAP offers industry-specific packages that customize its product for particular uses.
73) Enterprise application integration (EAI) connects system "islands" via a new layer of software.
74) Unlike departmental systems in which a single department manager is in charge, enterprise systems have no clear boss.
75) The work of committees and steering groups developed for providing process management is slow and expensive.