61.Average customer ratings of employee customer service performance is called
a.absence ratec.customer service ratings
b.cost per hired.cost for absent customers
62.__________ is the level of employee satisfaction with the company.
a.Performancec.Innovation
b.Engagementd.Tenure
63.Percent of sales coming from products introduced in the last five years is called
a.performancec.innovation
b.engagementd.tenure
64.The average years of service at the organization is called __________.
a.performancec.innovation
b.engagementd.tenure
65.The number of job offers accepted divided by the number of job offers extended is called
a.acceptancec.innovation
b.engagementd.tenure
66.The total cost of employee health care divided by the number of covered employees is called the health care cost per __________.
a.engaged employeec.full-time employee
b.employeed.innovation
67.The number of individual or group performance goals met or exceeded divided by the total number of performance goals is called the percent of performance goals __________.
a.engaged inc.met or exceeded
b.not metd.accepted
68.Profit divided by the total number of employees is called the __________.
a.employment profitc.profit per employee
b.employee profit rated.performance profit rate
69.The value of a program or intervention’s benefits minus the total cost divided by
the total cost times 100 is called the return on __________.
a.innovationc.investment
b.inventiond.profit
70.The revenue divided by the total number of employees is called __________.
a.revenue per employeec.revenue per innovation
b.return on investmentd.return on employee
71.The number of days to fill a vacant employee position is called time to__________.
a.fillc.employee
b.investd.vacate
72.The number of employees leaving divided by the average number of employees during the same period is called the __________.
a.vacancy ratec.rate of return
b.employee turnoverd.turnover rate
73.The total annual workers’ compensation cost divided by the average number of employees is called the workers' compensation cost __________.
a.frequencyc.per injury.
b.per employeed.rate
74.To be most effective, ________ should be tied to business goals and drive employee behaviors.
a.ratesc.revenue
b.vacancyd.metrics