61.A stable and enduring capability to perform a variety of tasks is known as a(n) ________.
a.skillc.knowledge
b.abilityd.other characteristics
62.Organized factual or procedural information that can be applied to perform a task is
a.a skillc.knowledge
b.abilityd.other characteristics
63.__________ is a miscellaneous category for worker characteristics that includes personality traits, values, and work styles.
a.Skillc.Knowledge
b.Abilityd.Other characteristics
64.Selecting and managing aspects of organizational structure in order to facilitate organizational
a.designc.charts
b.structured.style
65.The organization’s formal system of task, power, and reporting relationships is called
a.designc.chart
b.structured.style
66.A diagram illustrating the chain of command and reporting relationships within a company is
a.designc.chart
b.structured.style
67.The extent to which organizational rules, procedures, and communications are written down is called __________.
a.formalizationc.division of labor
b.centralizationd.span of control
68.The degree to which power and decision-making authority are concentrated at higher
a.formalizationc.division of labor
b.centralizationd.span of control
69.Whether employees specialize or generalize is called __________.
a.formalizationc.division of labor
b.centralizationd.span of control
70.The number of people who report directly to an individual is called __________.
a.formalizationc.span of control
b.centralizationd.hierarchy
71.The amount of formal authority some employees have over others is referred to as __________.
a.formalizationc.span of control
b.centralizationd.hierarchy
72.__________ describes how work is organized to meet the organization’s goals.
a.Workflowc.Business process reengineering
b.Workflow analysisd.Workflow process reengineering
73.Studying how work moves through an organization in order to identify changes to increase efficiency and better meet customers’ needs is called __________.
a.workflowc.business process reengineering
b.workflow analysisd.workflow process reengineering
74.__________ is a more radical rethinking and redesign of business processes to achieve large
a.Business analysisc.Business process reengineering
b.Workflow analysisd.Workflow process reengineering