61.__________ occur when union members refuse to use or buy the firm’s products in order to exert economic pressure on management.
a.Strikesc.Secondary boycotts
b.Boycottsd.Lockouts
62.__________ occur when a union encourages third parties such as customers and suppliers to stop doing business with the company.
a.Strikesc.Secondary boycotts
b.Boycottsd.Lockouts
63.In _________ management keeps employees away from the workplace and uses management staff or replacements to run the business.
a.strikesc.secondary boycotts
b.boycottsd.lockouts
64.Employees do not get paid during a __________, making the strategy most effective when the union treasury is low.
a.strikec.secondary boycott
b.boycottd.lockout
65.Hiring replacement workers either temporarily or permanently is legal during an economic __________ that is part of a collective bargaining dispute.
a.strikec.secondary boycott
b.boycottd.lockout
66.__________ is attempting to work with the other person to find some solution which fully satisfies the concerns of both persons during a conflict.
a.Collaboratingc.Accommodating
b.Compromisingd.Competing
67.__________ is a conflict management strategy of trying to find some expedient, mutually acceptable middle ground solution, which partially satisfies both parties.
a.Collaboratingc.Accommodating
b.Compromisingd.Competing
68.A(n) ________________ conflict management strategy neglecting one’s own concerns to satisfy the concerns of the other person.
a.collaboratingc.accommodating
b.compromisingd.competing
69.A _________________ conflict management strategy means pursuing one’s own concerns at the other person’s expense.
a.collaboratingc.accommodating
b.compromisingd.competing
70.A(n) __________ conflict management strategy is not immediately pursuing one’s own concerns or those of the other person and not addressing the conflict.
a.avoidingc.collaborating
b.compromisingd.competing