61) High-performance work systems are most likely characterized by all of the following practices EXCEPT ________.
A) employee training
B) applicant screening
C) automatic pay increases
D) workplace safety measures
E) productivity measurements
62) ________ refers to an integrated set of human resource management policies and practices that together result in superior employee performance.
A) Benchmarking
B) Strategic planning
C) Strategic human resource management
D) High-performance work system
E) Human resource scorecard approach
63) Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________.
A) scientific rigor
B) existing data
C) research studies
D) qualitative opinions
E) analytics
64) Which term refers to a set of quantitative performance measures that human resource managers use to assess their operations?
A) case studies
B) metrics
C) practices
D) tools
E) ratios
65) MAX Computers manufactures affordable laptops and desktops at its factory in Arizona. MAX has experienced a moderate amount of financial success, but upper management wants the firm to grow at a faster rate and become a bigger player in the highly competitive computer market. The firm's greatest problems relate to its employees. Employee turnover is high--most employees at MAX leave within two years or less of being hired. In addition, the rate of productivity among employees is not as high as executives would like. The vice president of human resources is considering moving MAX towards a high-performance work system.
Which of the following best supports the argument that MAX should move towards a high-performance work system?
A) MAX competitors regularly use benchmarking to compare their employees to those in other firms.
B) MAX customers purchase new computers every two years according to online customer surveys.
C) Outsourcing clerical tasks would enable MAX to raise employee salaries and increase productivity.
D) Using advanced recruitment and hiring practices will allow MAX to improve employee productivity.
E) MAX will be able to reduce quality control issues by reassigning line managers to new departments.
66) MAX Computers manufactures affordable laptops and desktops at its factory in Arizona. MAX has experienced a moderate amount of financial success, but upper management wants the firm to grow at a faster rate and become a bigger player in the highly competitive computer market. The firm's greatest problems relate to its employees. Employee turnover is high--most employees at MAX leave within two years or less of being hired. In addition, the rate of productivity among employees is not as high as executives would like. The vice president of human resources is considering moving MAX towards a high-performance work system.
Which of the following questions is most relevant to MAX's decision to move toward a high-performance work system?
A) What case studies are available to compare the performance of MAX employees with workers in other industries?
B) How would the implementation of self-managing work teams affect employee morale and work standards at MAX?
C) How will qualitative performance measures address the needs of MAX employees in regards to the firm's benefits plan?
D) What roles should line managers, staff managers, and HR managers at MAX play in performance appraisals?
E) What economic and demographic trends in the U.S. are related to the employee turnover rate at MAX?
67) All of the following are ethical issues that must be considered by human resource managers EXCEPT ________.
A) comparable work
B) workplace safety
C) affirmative action
D) FCC regulations
E) employee privacy rights
68) Which of the following refers to the standards someone uses to decide what his or her conduct should be?
A) ethics
B) strategies
C) preferences
D) competencies
E) alternatives
69) Which organization provides professional certification for human resource managers?
A) Academy of Management
B) Association of Certified HR Managers
C) Society for Human Resource Management
D) Academy of Human Resource Executives
E) Association of Business Administration
70) HR managers who take SHRM certification exams are tested on all of the following areas EXCEPT ________.
A) strategic management
B) workforce planning
C) information technology
D) employee and labor relations
E) occupational health and safety